SENIOR SERVICE ENGINEER (32K-38K X 13) - MNC medical device brand owner

JPC Corporation; Hong Kong Island; On-site; HKD 600,000 - 800,000; Full time

Job summary

A leading medical device brand owner in Hong Kong is seeking a Senior Service Engineer to support maintenance operations and ensure high-quality service delivery. The ideal candidate will have over 6 years of engineering experience, with a focus on medical equipment. This position offers competitive compensation, including a performance bonus and comprehensive medical insurance.

Benefits

13 months salary

Performance bonus

Annual leave: 14 days

Medical insurance

Qualifications

• 6+ years engineering/technical experience; 2+ years in medical equipment/device/machinery.
• Experience in medical equipment repairing is a definite advantage.
• Adherence to OH&S guidelines, including infection control policies.

Responsibilities

• Support day-to-day operations of maintenance services.
• Monitor and report on service quality provided by engineers.
• Organise regular technical training and assessment for service engineers.

Skills

Technical knowledge

Troubleshooting skills

Analytical skills

Customer relationship building

Computer literacy

Education

Degree in Engineering preferably in Biomedical/Medical/Electrical/Mechanical Engineering

Tools

MS Word

Excel

PowerPoint

Job description

SENIOR SERVICE ENGINEER (32K-38K X 13) - MNC medical device brand owner

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SENIOR SERVICE ENGINEER (32K-38K X 13) - MNC medical device brand owner

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Company Description

Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

Job Description

THE COMPANY :

• US multinational company
• Brand owner, manufacturer & marketer : medical equipment & device with focus in mobility products (electrical & mechanical)
• HK office : sales office and service office
• Main customers : HA, private hospitals, elderly centre, healthcare centres in Hong Kong
• Manufacturing plants : Europe and global
• We are looking for SENIOR SERVICE ENGINEER - with details as follows :
  
  

The Job

• Report to Service Director
• Work in Service team of 10-12 service engineers
• You will support the day-to-day operations of our maintenance services, ensuring the consistent delivery of high-quality service to our customers. Your efforts will help uphold our standards of excellence and drive continuous improvement across our service delivery.
• Monitor and report on the quality of service provided by the service engineers to our customers.
• Ensure that the maintenance service providing is fulfilling the contract requirement and standards.
• Organise regular technical training and assessment to service engineers
• Follow-up and check for the root causes of outstanding repair work orders.
• Provide emergency inspection and assessment for reported incident cases.
• Assist with implementing the preventive maintenance program to customer, to ensure schedule is adhered to and report submission are in timely manner.
• Prepare regular service performance reports and present to customers
• Provide valuable suggestions for the improvement of the service organisation.
• Degree in Engineering preferably in Biomedical/Medical/Electrical/Mechanical Engineering or related field
• 6+ years engineering / technical experience; of which 2+ years in medical equipment/device/machinery
• Experience in medical equipment repairing is a definite advantage.
• Excellent technical knowledge, troubleshooting and problem solving skills.
• Analytical skills for reviewing and identifying key actions to drive continuous improvements.
• A passion for building strong customer relationships and delivering excellent service.
• Computer literacy, proficiency in MS Word, Excel, and PowerPoint.
• Adherence to OH&S guidelines, including infection control policies.
• 13 months salary + performance bonus
• Annual leave : 14 days
• Medical insurance
• An opportunity to develop your career in this MNC medical equipment brand owner (principal)
  
  

TO APPLY For This Job Or Similar Jobs

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Other, and Analyst

• Industries

  Medical Practices, Pharmaceutical Manufacturing, and Medical Equipment Manufacturing

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