Senior Operations Supervisor - Associate - System & Network Operations - IT

Hong Kong Exchanges and Clearing Limited (HKEX); Hong Kong; On-site; HKD 400,000 - 600,000; Full time

Job summary

Hong Kong Exchanges and Clearing Limited (HKEX) is looking for a skilled IT Operations professional to join their team. You will be responsible for monitoring application performance, managing incidents, and ensuring the smooth operation of critical IT infrastructure. The ideal candidate has at least 7 years of IT experience, including 3 years in a supervisory role.

The position requires proficiency in various platforms such as Linux, Windows, AWS, Azure, and knowledge of incident management processes. HKEX values diversity and is committed to equal opportunities for all potential candidates.

Qualifications

• Minimum 7 years working experience in IT operations or system administration.
• At least 3 years in a supervisory or team lead role.
• Proficiency in platforms like Linux, Windows, AWS, Azure, VMware, or Docker.

Responsibilities

• Proactively monitor the performance of applications and systems.
• Ensure smooth operation of business-critical applications.
• Record and track system and application issues.

Skills

Linux

Windows

AWS

Azure

VMware

Docker

Incident handling

Scripting languages

Education

Tertiary education with technology major

Tools

ServiceNow

Oracle

DB2

MySQL

PostgreSQL

Apache

Tomcat

IIS

Job description

Company Introduction

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Responsibilities

• Proactively monitor the performance and availability of applications, servers, and systems.
• Use monitoring tools to track system health and performance metrics
• Identify and resolve performance bottlenecks, errors, and outages.
• Perform checking and fixing on servers; the procedures and instructions will be provided by HKEX.

Infrastructure Support

• Proactively monitor the performance and availability of applications, servers, and systems.
• Use monitoring tools to track system health and performance metrics
• Identify and resolve performance bottlenecks, errors, and outages.
• Perform checking and fixing on servers; the procedures and instructions will be provided by HKEX.

Change Implementation

• Ensure all application changes, system deployments, fixes and patches are released with testing completion, UAT signoffs, and production releases schedule confirmation.
• All issues reported during testing and UAT phases are resolved and tested with positive results.
• Compose procedures and document the change procedures and results. Implement fully approved changes.

Application Support

• Ensure the smooth operation of business-critical applications.
• Troubleshoot application‑related issues and coordinate with development teams for resolution.
• Perform application batch processing, deployments, updates, and patches in coordination with DevOps or engineering teams.

Incident Management

• Record system and application issues, identify owners to take responsibilities for all issues.
• Keep track of all reported problems, ensuring they are being handled or are in progress with a resolution timeline.
• Understand the ITIL incident management lifecycle, ensuring works and processes are ITIL compliant.

Team Supervision and Support

• Provide guidance and support to team members during the shift.
• Ensure team members follow operational procedures, policies, and compliance requirements.
• Act as the first level of escalation for team‑related or operational issues.

Requirements

• Tertiary education with technology major.
• Minimum 7 years working experience in IT operations or system administrations, with at least 3 years in supervisory or team lead role.
• Strong communication skills, particularly in incident handling and escalation scenarios.
• Proficiency in platforms like Linux, Windows, AWS, Azure, VMware, or Docker; knowledge of zOS would be an added advantage.
• Deep understanding of kernels, filesystems and comfortable working on command-line interfaces.
• Experience in middleware like Apache, Tomcat and IIS.
• Familiar with databases (e.g. Oracle, DB2, MySQL, PostgreSQL).
• Knowledge of scripting languages like Python, Perl, Ansible, PowerShell and Bash/ksh/csh.
• Understand the concept of IT Service Management (ITSM), with experience on using ServiceNow.
• Knowledge of protocols like TCP/IP, DNS, DHCP, SSH.
• Strong problem‑solving and analytical skills.
• Attention to details and ability to follow complex procedures and handle complex data.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Willing to work on irregular hours.

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location

HKEX - TKO

Shift

Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours

40

Worker Type

Permanent