Senior Officer (Customer Service Hotline) (Ref: RO-DTO)

Public Bank (Hong Kong) Ltd; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Public Bank (Hong Kong) Ltd is seeking a Senior Officer to handle digital banking inquiries via phone, live chat and email, delivering professional customer service and timely escalation where needed.

The role requires 1 year of relevant experience, strong English, Cantonese and Mandarin, and excellent interpersonal skills to support customers in a fast-paced banking environment.

Qualifications

• Secondary education or above with 1 year of experience in phone banking or customer services.

Responsibilities

• Deliver professional customer service through answering digital banking enquiries via phone, live chat and email.
• Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly.
• Conduct market surveys and obtain market updates on digital product features within the banking industry.

Skills

English fluency

Cantonese fluency

Mandarin fluency

Interpersonal skills

Education

Secondary education or above

Job description

Senior Officer (Customer Service Hotline) (Ref: RO-DTO)

• Deliver professional customer service through answering digital banking enquiries via phone, live chat and email
• Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly
• Conduct market surveys and obtain market updates on digital product features within the banking industry
• Secondary education or above with minimum 1 years of experience in phone banking or customer services, preferably in the banking industry
• Fluency of spoken and written English, Cantonese and Mandarin
• Strong interpersonal and communication skills
• Good phone manner and a strong customer service mindset

Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which has been available in the Bank’s career website.