Senior Mortgage Solutions Specialist

HSBC; Hong Kong; On-site; HKD 28,000 - 42,000; Full time

Job summary

HSBC in Hong Kong seeks a Mortgage Service Officer to support end-to-end mortgage processing, ensuring timely approvals and smooth draws. You will offer mortgage solutions and identify additional banking needs to deepen customer relationships.

The role requires strong knowledge of mortgage products, compliance with credit guidelines, and excellent communication skills. You will work with frontline teams to maintain high service standards and drive mortgage penetration.

Qualifications

• Knowledgeable about mortgage products and credit guidelines.
• Able to work independently and collaborate with frontline and internal teams.
• Excellent communication, interpersonal and analytical abilities.
• Strong sense of responsibility and customer service mindset.

Responsibilities

• Grow the bank's mortgage lending by supporting end-to-end mortgage process and referrals.
• Provide privilege mortgage solutions and identify other banking needs for customers.
• Communicate promptly with frontline on approval outcomes and counter offers.
• Ensure mortgage documents comply with policies, guidelines, and regulatory requirements.
• Collaborate with branch streams and outreach teams to achieve higher drawdown ratios.

Skills

Mortgage products

Credit guidelines

Communication skills

Interpersonal skills

Analytical skills

Independent work

Team collaboration

Education

Insurance licenses

CPD compliance

Job description

HSBC in Hong Kong seeks a Mortgage Service Officer to support end-to-end mortgage processing, ensuring timely approvals and smooth draws. You will offer mortgage solutions and identify additional banking needs to deepen customer relationships.

The role requires strong knowledge of mortgage products, compliance with credit guidelines, and excellent communication skills. You will work with frontline teams to maintain high service standards and drive mortgage penetration.