Senior Member Engagement Executive

ICAEW; Hong Kong; Hybrid; HKD 360.000 - 400.000; Vollzeit

Zusammenfassung

ICAEW in Hong Kong is seeking a Senior Member Engagement Executive to join on a permanent basis. The role focuses on planning and delivering member events and webinars, crafting engaging communications, and building strong stakeholder relationships to deepen member engagement.

You will analyze engagement data, report to senior management, and collaborate with internal teams and external partners such as BritCham and HKICPA. Fluency in English and Cantonese is essential; Mandarin desirable.

Qualifikationen

• Experience in digital communications, marketing or member engagement.
• Experience planning and delivering events or webinars.
• Strong analytical skills to interpret engagement data and campaign performance.
• Excellent organisational skills and attention to detail.
• Strong stakeholder management and cross-team collaboration.
• Fluency in written and spoken English and Cantonese; Mandarin desirable.

Aufgaben

• Plan, coordinate and deliver member events and webinars from start to finish.
• Develop and deliver engaging member communications across email, newsletters, websites and social media.
• Research member interests and industry developments to create relevant content.
• Monitor engagement and campaign performance, report to senior management.
• Build relationships with internal teams and external partners to support engagement initiatives.
• Manage member enquiries and digital communities to ensure a positive experience.

Kenntnisse

Digital communications

Event planning

Analytical skills

Stakeholder management

Organisational skills

English & Cantonese fluency

Jobbeschreibung

At The Institute of Chartered Accountants England & Wales (ICAEW), you'll be part of an organisation that's shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you're looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.

We're looking for a Senior Member Engagement Executive to join our team in Hong Kong on a permanent basis. This role offers a salary of HKD 360,000-400,000 and a hybrid working pattern.

What you will be doing;

• Plan, coordinate and deliver member events and webinars from start to finish, including venue arrangements, promotion, event delivery, feedback and reporting.
• Develop and deliver engaging member communications across email, newsletters, websites and social media, ensuring content aligns with ICAEW's brand guidelines.
• Research member interests, industry developments and emerging topics to create relevant content and activities that strengthen member engagement in Hong Kong.
• Monitor and analyse member engagement, event attendance and digital campaign performance, maintaining accurate records and providing regular reports to senior management.
• Build and maintain strong working relationships with internal teams and external partners, including BritCham and HKICPA, to support member engagement initiatives.
• Manage member enquiries and digital communities, including LinkedIn and WhatsApp groups, ensuring timely responses and a positive member experience.

What you will need;

Experience

• Experience in digital communications, marketing or member engagement, including creating engaging content across email, websites and social media.
• Experience planning, promoting and delivering events or webinars, including managing logistics, stakeholder coordination and post-event reporting.
• Strong analytical skills, with the ability to interpret engagement data, monitor campaign performance and identify opportunities for improvement.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities, meet deadlines and work independently.
• Strong stakeholder management and communication skills, with experience working collaboratively across teams and engaging with different audiences.
• Fluency in written and spoken English and Cantonese is essential. Business-level proficiency in Mandarin, both written and spoken, would be desirable.