Senior Manager, Partnership Excellence & Governance

AIA Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

AIA Hong Kong is seeking a Senior Manager, Partnership Excellence & Governance to lead strategic partnerships and governance programs that enhance customer outcomes and operational excellence across Asia.

The role emphasizes customer-centric decision making, regulatory compliance, and cross-functional collaboration to deliver impactful solutions and sustainable business results.

Qualifications

• Strong organizing and management skills.
• Strong presentation and communication skills.
• Good written and spoken English and Cantonese.

Responsibilities

• Drive to provide quality case advisory service to accelerate closing of new business, POS and other top class support.
• Identify needs of selected business partners/ segments; design and provide customized operations support.
• Manage execution of compensation for business partners.
• Onsite advisory and communication with business partners for driving business results.
• Drive implementation and communication of rules and guidelines for business partners to ensure regulatory and inhouse operations compliance.
• Identify improvement areas and drive implementation to ease operations processes for business partners.
• Define and monitor service standards (turnaround times, communication protocols) for each stage of the case lifecycle.
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements.
• Take up ad hoc projects and assignments.
• Drive people development and foster performance driven culture.

Skills

Presentation skills

Organizational skills

Communication skills

Job description

Senior Manager, Partnership Excellence & Governance

Build a healthier and more sustainable future for everyone.

At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.

Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Build a healthier and more sustainable future for everyone.

At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.

Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

Provide best-in-class case and operations advisory services for business partners.

Drive operational excellence, strategic process improvements, and cross functional collaboration to ensure all cases are submitted complete, processed efficiently.

Roles and Responsibilities:

• Drive to provide quality case advisory service to accelerate closing of new business, POS and other top class support
• Identify needs of selected business partners/ segments; design and provide customized operations support
• Manage execution of compensation for business partners
• Onsite advisory and communication with business partners for driving business results
• Drive implementation and communication of rules and guidelines for business partners to ensure regulatory and inhouse operations compliance
• Identify improvement areas and drive implementation to ease operations processes for business partners
• Define and monitor service standards (turnaround times, communication protocols) for each stage of the case lifecycle.
• Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements
• Take up ad hoc projects and assignments
• Drive people development and foster performance driven culture

Minimum Job Requirements:

• University/College graduate with 10 years’ relevant working experience with supervisory responsibilities
• Candidates with less relevant experience would be considered as Manager
• Strong organizing and management skills
• Strong presentation and communication skills
• Good written and spoken English and Cantonese

Others:

• You are preferred to obtain the license of Insurance Authority (IA) (Paper 1, 3 and 5)
• You are required to acquire the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.