Senior Manager, Customer Growth & Portfolio Excellence

Prudential Plc; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Prudential plc is seeking a senior professional to shape and drive customer portfolio growth strategies across its markets. You will strengthen customer understanding, identify growth moments, and enable coordinated digital and adviser actions to deepen relationships.

The role requires leading cross-market workstreams, delivering actionable insights, and partnering with Product, Distribution, Data, and Technology to turn opportunities into engagement across journeys.

Qualifications

• University degree in a related field.
• Strong experience in customer portfolio growth and lifecycle management.
• Proven ability to translate insights into actions across channels.

Responsibilities

• Champion customer portfolio growth strategies with focus on cross-sell, upsell, retention.
• Develop frameworks connecting customer and product insights to engagement actions.
• Lead cross-market workstreams from ideation to scale-up with clear deliverables.

Skills

Customer strategy

CRM analytics

Lifecycle management

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Economics

Tools

Salesforce

CRM platforms

Data analytics tools

Job description

Prudential plc is seeking a senior professional to shape and drive customer portfolio growth strategies across its markets. You will strengthen customer understanding, identify growth moments, and enable coordinated digital and adviser actions to deepen relationships.

The role requires leading cross-market workstreams, delivering actionable insights, and partnering with Product, Distribution, Data, and Technology to turn opportunities into engagement across journeys.