Senior Insurance Customer Service Advisor - Bilingual

CPJobs International; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

CPJobs International seeks a skilled customer service professional to handle hotline inquiries in English and Mandarin. The role requires Diploma with insurance sector experience, strong presentation and interpersonal abilities, and the capacity to work under pressure. Location is Wan Chai, with salary to be discussed.

The ideal candidate will provide prompt resolutions, maintain professionalism, and support clients through insurance-related inquiries in a fast-paced environment.

Qualifications

• Diploma holder with 3 years of customer services experience in the insurance industry.
• Proficient in spoken and written English and Chinese; excellent Mandarin is required.
• Pleasant and possessing sound presentation skills.
• Excellent communication and interpersonal skills.
• Able to work independently and under pressure.

Responsibilities

• Provide prompt and courteous hotline services to clients with positive problem-solving capabilities.

Skills

Customer service

Communication

Interpersonal skills

Chinese language

Education

Diploma

Job description

CPJobs International seeks a skilled customer service professional to handle hotline inquiries in English and Mandarin. The role requires Diploma with insurance sector experience, strong presentation and interpersonal abilities, and the capacity to work under pressure. Location is Wan Chai, with salary to be discussed.

The ideal candidate will provide prompt resolutions, maintain professionalism, and support clients through insurance-related inquiries in a fast-paced environment.