Senior Governance & Controls Lead – Life Insurance Ops

Sun Life of Canada (Philippines), Inc. Josephine Collado; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Benefits offered by this job

MPF

Group medical insurance

Group life insurance

5-day workweek

Career development opportunities

Job summary

Sun Life of Canada (Philippines), Inc. seeks a seasoned professional to implement control framework requirements within assigned Operations domains in Hong Kong.

You will maintain control inventories, assist process owners and embed effective controls across the business. The role emphasizes coordinating control monitoring, incident handling, audit readiness, and governance reporting, with strong emphasis on AML/CFT, regulatory compliance, and risk analysis.

Qualifications

• Bachelor's degree in Business, Finance, Insurance, Risk Management, Accounting, Operations Management or related discipline.
• Professional qualifications in insurance, risk management, compliance, audit or governance disciplines are advantageous.
• Minimum 6-10 years of relevant experience in life insurance operations, operational risk, governance, compliance, audit, quality assurance or control management.
• Strong understanding of Life & Health insurance operations, including underwriting, claims, policy administration and customer servicing.
• Knowledge of operational risk management principles, control frameworks and governance practices.
• Familiarity with Hong Kong insurance regulatory requirements, compliance obligations and market conduct expectations.
• Experience in control testing, quality assurance, issue management and remediation tracking.
• Knowledge of AML/CFT, customer due diligence, data privacy, complaints handling, outsourcing governance and operational resilience principles.
• Strong analytical and problem-solving skills with the ability to identify root causes and assess control effectiveness.
• Excellent report writing, governance reporting and management information preparation skills.
• Strong stakeholder management and communication skills with the ability to collaborate across Operations, Risk, Compliance and Audit functions.
• High attention to detail, sound judgment and the ability to manage multiple priorities in a regulated environment.

Responsibilities

• Implement control framework requirements within assigned Operations domains.
• Coordinate control monitoring and first-line testing.
• Administer incident, issue and remediation activities within the assigned scope.
• Support regulatory, compliance and audit readiness.
• Prepare governance reporting and risk analysis.
• Promote control awareness and continuous improvement.

Skills

Strong analytical and problem-solving

Stakeholder management and沟通

Education

Bachelor's degree in Business/Finance/Insurance/Risk Management/Accounting/Operations Management

Job description

Sun Life of Canada (Philippines), Inc. seeks a seasoned professional to implement control framework requirements within assigned Operations domains in Hong Kong.

You will maintain control inventories, assist process owners and embed effective controls across the business. The role emphasizes coordinating control monitoring, incident handling, audit readiness, and governance reporting, with strong emphasis on AML/CFT, regulatory compliance, and risk analysis.