Senior Director, Operational Resilience & Continuity

Manulife; Hong Kong; Hybrid; HKD 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Hybrid work arrangement

Equal opportunity employer

Job summary

Manulife Hong Kong seeks an experienced leader to shape and execute its Business Continuity Management and Operational Resilience program in Hong Kong.

You will guide cross-functional teams, align with regulatory expectations, and oversee testing, risk assessments, and remediation across critical operations, ensuring resilience in a complex financial services environment.

Hybrid work arrangement with strong stakeholder engagement and strategic thinking required.

Qualifications

• Bachelor's degree in business administration, strategy, operation management, or a related field.
• 5-10+ years in Insurance, Banking, or Wealth and Asset Management with 5+ years in Operations management.
• Strong knowledge of operational resilience and business continuity risk management.
• Proven track record delivering cross-functional, time-sensitive programs meeting regulatory expectations.

Responsibilities

• Develop and lead BCM and Operational Resilience strategy for Hong Kong.
• Coordinate cross-functional teams to drive resilience outcomes and governance.
• Monitor critical operations, identify vulnerabilities, and define remediation actions.
• Lead testing, scenario exercises, and KPI/KRI tracking for resilience progress.
• Maintain exit plans for critical third parties and ensure regulatory alignment.

Skills

Leadership

Stakeholder management

Regulatory knowledge

Operational resilience

Risk management

Communication

Mentoring

Project management

Education

Bachelor's degree in business administration or related field

Job description

Manulife Hong Kong seeks an experienced leader to shape and execute its Business Continuity Management and Operational Resilience program in Hong Kong.

You will guide cross-functional teams, align with regulatory expectations, and oversee testing, risk assessments, and remediation across critical operations, ensuring resilience in a complex financial services environment.

Hybrid work arrangement with strong stakeholder engagement and strategic thinking required.