Senior Digital Channels & AI Strategy Lead

DBS Bank Ltd; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

DBS Bank Ltd in Hong Kong is seeking a consumer-centric digital leader to shape the evolution of DBS Hong Kong’s digital channels, platforms and customer engagement strategies. The role combines customer experience, data, technology, AI and business strategy to deliver innovative digital banking experiences and support future DBS digital channels.

You will drive roadmaps for internet and mobile banking, lead initiatives that enhance customer experience and digital adoption, and collaborate with

Qualifications

• Degree in Business, Information Systems, Computer Science, Engineering or related discipline.

Responsibilities

• Shape and drive the roadmap for digital channel capabilities across internet and mobile banking.
• Lead initiatives to enhance customer experience, engagement and digital adoption.
• Identify opportunities to leverage AI and emerging technologies to improve customer experiences.
• Partner with business, technology and support functions to translate strategy into executable initiatives.
• Monitor channel performance and optimize customer outcomes with continuous improvements.

Education

Bachelor’s or higher in Business, Information Systems, Computer Science, Engineering

Job description

DBS Bank Ltd in Hong Kong is seeking a consumer-centric digital leader to shape the evolution of DBS Hong Kong’s digital channels, platforms and customer engagement strategies. The role combines customer experience, data, technology, AI and business strategy to deliver innovative digital banking experiences and support future DBS digital channels.

You will drive roadmaps for internet and mobile banking, lead initiatives that enhance customer experience and digital adoption, and collaborate with