Senior Data Tech Lead: Databricks + ITIL Operations

Reju Technology Consulting; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Reju Technology Consulting is seeking a Data Technical Lead with strong IT operations and service delivery background in the luxury retail sector. You will execute BAU analytics, maintain Databricks pipelines, and own end-to-end service delivery with strict SLA/KPI compliance.

You will manage major incidents, coordinate with diverse stakeholders, and drive proactive monitoring, governance of changes, and continuous service improvements while ensuring IT governance and data privacy requirements

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or a related discipline.
• Strong SQL and Python skills for data processing and automation.
• Hands-on Databricks experience with notebooks, jobs, and monitoring.
• Experience in IT operations or service delivery with leadership exposure.
• Familiarity with ITIL processes and ServiceNow.
• Proficiency in English and Mandarin is desirable.

Responsibilities

• Execute BAU analytics and data tasks for assigned markets.
• Maintain SQL/Python-based pipelines and notebooks in Databricks.
• Own end-to-end service delivery and ensure SLA/KPI compliance.
• Manage major incidents, escalations, and stakeholder communications.
• Coordinate with business users, development teams, vendors, and platform owners to resolve production issues.
• Drive proactive monitoring, root cause analysis, and continuous improvement.
• Govern production changes, release deployments, CAB activities.
• Produce service performance reports and executive management updates.
• Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities.
• Drive operational excellence initiatives to improve service quality and efficiency.
• Ensure compliance with IT governance, audit, security, and data privacy requirements.

Skills

SQL

Python

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline

Tools

Databricks

Job description

Reju Technology Consulting is seeking a Data Technical Lead with strong IT operations and service delivery background in the luxury retail sector. You will execute BAU analytics, maintain Databricks pipelines, and own end-to-end service delivery with strict SLA/KPI compliance.

You will manage major incidents, coordinate with diverse stakeholders, and drive proactive monitoring, governance of changes, and continuous service improvements while ensuring IT governance and data privacy requirements