Sales Associate(Landmark)

PRADA; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

PRADA Hong Kong is seeking a motivated Retail Associate to join our store team. You will engage customers, deepen brand knowledge, and support selling across categories while upholding exceptional service standards.

In a dynamic, international environment, you will act as a brand ambassador, build relationships with new and VIP clients, manage stock and store presentation, and contribute to delivering the luxury PRADA experience that inspires loyalty.

Qualifications

• Experience in luxury retail preferred.
• Excellent interpersonal skills.
• Fluent English and Cantonese a plus.

Responsibilities

• Achieve individual objectives and contribute to store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.
• Deliver superlative customer service and act as brand ambassador to build relationships with new customers and VIP clientele.
• Solve customer complaints in a professional and positive manner, always offering follow up.

Skills

Brand knowledge

Sales skills

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Business Development

• Achieve individual objectives and contribute to the achievement of store objectives.
• Strive to always increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize the sales opportunity on all categories.

Client Management

• Ensure superlative customer service standards, in order to meet customer expectations.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver the ultimate the brand’s experience to increase customer loyalty.
• Solve customer complaints in a professional and positive manner, always offering follow up.

CRM

• Capture customer data all the time.
• Proactively take possible actions to maintain a long term relationship with customers.
• Participate in the organization of In-store & promotional events, as per Shop in Charge’s guidelines.

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures.
• Ensure store presentation and visual merchandising standards are maintained according to company directives.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.