Sales Associate

Broadridge Financial Solutions; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Broadridge Financial Solutions in Hong Kong seeks a driven professional to manage and grow our regional book of business across Hong Kong, Korea and Singapore. You will work with the Head of Greater China, handle day-to-day inquiries, renew contracts, and develop new relationships in markets.

This role requires knowledge of financial market data tech, familiarity with futures and commodity spaces, strong client-facing and negotiation skills, and willingness to travel to support key accounts.

Qualifications

• Experience in sales and relationship management preferably within financial technology across HK, Korea and Singapore.
• Experience in Futures and Commodity markets, particularly with FCMs or trading software vendors is a plus.
• Proficient in English and Chinese; able to communicate with internal colleagues and international partners.

Responsibilities

• Manage and develop existing client book in Hong Kong, Korea and Singapore.
• Collaborate with regional sales head on new and upsell opportunities.
• Provide regular account servicing based on KPIs and maintain strong client relationships.
• Support billing and contract explanations and on-site visits for key accounts.

Skills

Sales & relationship management

Futures & Commodity space knowledge

Client-facing skills

English & Chinese bilingual

Negotiation skills

Willingness to travel

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

We are seeking a driven individual to help manage and develop our existing book of business in Hong Kong, Korea and Singapore. This role is suitable for a candidate who is keen to contribute in driving and managing both potential and existing customers. This individual is expected to work closely with the Head of Greater China and be responsible for day-to-day customer inquiries and manage renewal of contracts with existing clients. This role is for someone who has a passion for financial market data technology, with decent knowledge and experience in Commodity and Futures trading space. Preferably has previous experience working with FCM and Trading Shops, and is keen to build new relationships in both developed and emerging markets. In addition to an exciting opportunity to work with a fast-paced and dynamic team, the individual will get the opportunity to be exposed to a wide range of technical expertise in the trading technology field.

Responsibilities

• New/Existing Business Initiatives
• Working closely with regional sales head on new and upsell client opportunities in the assigned regions
• Regular account servicing activities (KPI based)
• Support regional head with development of key relationships with Banks, FCMs (Futures Commission Merchants), corporations and proprietary trading firms
• Effectively deliver platform presentations to potential clients (will train)
• Work on customer referrals and convert to sales
• Maintain strong communication and relationship with existing clients to identify opportunities to grow footprints
• Account Management
• Gain a clear understanding of the client’s business & organization
• Develop key relationships with decision makers, client operations team and key power users.
• Push relevant product & service information to the client/prospect
• Provide a regular presence at Key Account sites
• Maintaining Customer Account Information
• Always in the know with accounts covered, and constantly align with customers with a growth mindset, both financially and strategically.
• Software, Market data, and Order Execution
• Support Billing
• Support when required
• On-site support for Key Accounts regularly and when required
• Processes Owned Customer On-boarding
• Software Tutorials –basic and advanced
• Customer Issue/Problem Resolution
• Enablement/Account Modifications
• Customer Communications
• Customer Moves
• New Systems Sales Add-on Systems Sales Value Added Services Sales Disconnects
• Upgrades: Services, infrastructure
• Regular “Touching Base” calls to inactive customers
• Providing billing/contract explanation

Your Profile

Experience in sales & relationship management preferably within the financial technology space across Hong Kong, Korea and Singapore Experience in Futures and Commodity space, particularly prior experience in FCMs, trading software vendors or futures/physical trading a plus Essential to have proficient level in both English and Chinese as the individual will communicate with internal colleagues and international partners and be responsible for managing existing and developing new business with clients in the assigned region. Experience selling to and supporting customers in Financial Market Industry Excellent customer service skills and a strong desire to contribute in a team environment Strong client-facing skills Self-Motivated and flexible to work unsupervised Excellent written and verbal communication skills Highly innovative and proactive Should have excellent negotiation skills to work with various customer types Willing to travel when required Excellent organizational and problem-solving skills Established/existing networks and relationships within commodity and futures space across Hong Kong, Korea and Singapore.

Working Conditions

Located in the Broadridge Hong Kong office, capacity to travel is a must in order to support business development/account management initiatives required for this role in various locations. Opportunity to develop international exposure from working with a highly diverse team from all global offices and servicing MNC accounts.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries. Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.