Sales Assistant

The Madison Group; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

The Madison Group in Hong Kong is seeking a proactive Shop Operations Assistant to support front-line customer service and daily store activities. You will handle calls, greet walk-in customers and assist with brand knowledge, presentations and stock management.

Fluency in English and Cantonese is required, Mandarin helpful; experience in hospitality or retail is a plus. The role offers opportunities to contribute to luxury retail projects and premium brand experiences.

Qualifications

• Front-line customer service experience preferred.
• Excellent communication, etiquette and interpersonal skills.
• Fluent in English and Cantonese; Mandarin helpful.

Responsibilities

• Shop operation, administrative & clerical support.
• Handle incoming & after-sales calls and walk-in customers.
• Understand brand & product knowledge to support shop operation.
• Prepare sales presentations, quotations and meeting minutes.
• Maintain shop and work areas neat and tidy.
• Keep stock of brand catalogues, material samples and stationery.
• Order and serve refreshments to customers.
• Handle ad-hoc duties & tasks as required by superiors.

Skills

Customer service

English & Cantonese

Communication skills

Teamwork

Typing 45 wpm

Tools

MS Office

POS systems

Job description

Reports to: Head of Retail Sales & Operation

The Madison Group was founded in 1996 in Hong Kong as a company representing premium lifestyle brands like bulthaup, Sub-Zero & WOLF, Rimadesio, Viabizzuno, Wittmann. Through the years, The Madison Group has collaborated with the region's leading property developers on residential projects that have become the benchmark of luxury of living. Today, the group has operations and retail outlets in Singapore, Shanghai, Beijing and Hangzhou. Its newly launched concept store, House of Madison, is an expression of its retail ambitions.

Launched in October 2014, House of Madison is a groundbreaking retail experience by The Madison Group, a global company representing luxury lifestyle brands. The sprawling three-storey, 12,000 square foot space serves as a retail playground for tinkers and tinkerers, artists and artisans exploring the intersection of design, gastronomy and the art of expressive living.

To cope with the company's expansion and market demands, we are now looking someone with high calibre to join our winning team.

Key Responsibilities:

• Shop Operation, Administrative & Clerical Support
• Handle incoming & after-sales calls and walk-in customers
• Understand brand & product knowledge to support shop operation
• Prepare sales presentations, quotations and meeting minutes
• Maintain shop and work areas neat and tidy
• Keep stock of brand catalogues, material samples and stationary, etc.
• Order and serve refreshments to customersHandle ad-hoc duties & tasks as required by superiors

Key Requirements:

• Previous experience in front line, customer service, hospitality role is an advantage
• Customer-oriented personality and willing to learn fast
• Excellent communication & interpersonal skills, manner and etiquette
• Team work, proactive and ability to work under pressure
• MS office, POS and ability to learn new softwares
• Good typing speed level (45+ wpm)
• Fluency in English and Cantonese; good command of Mandarin