Relationship Manager, Cross-border E-Commerce Financing

Welab Bank Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Benefits offered by this job

Learning stipend

Wellness programs

Free food and drinks

Flexible time off

Team events

Job summary

WeLab is seeking a proactive Relationship Manager for Cross-border E-Commerce Financing in Hong Kong. You will acquire and develop cross-border seller clients, focusing on Amazon and other major platforms, and build long-term client relationships by understanding customers’ business models and financing needs.

You will manage the full lifecycle from due diligence to loan drawdown, analyze performance data, and design Supply Chain and Trade Finance solutions while coordinating with ecosystem

Qualifications

• Bachelor’s degree or above.
• Minimum of 2 years of experience in corporate client acquisition, B2B sales, or related business development roles, with a proven track record.
• Experience in cross-border e-commerce, Supply Chain Finance, Trade Finance, corporate financial services, international trade, or related B2B industries.

Responsibilities

• Acquire and develop cross-border e-commerce seller clients, with a focus on Amazon and other major e-commerce platforms.
• Build long-term client relationships by understanding customers’ business models, financing needs, and growth plans.
• Manage the full customer lifecycle, from acquisition, due diligence, and credit application to loan drawdown and post-loan relationship management.
• Analyze customers’ business performance, financial results, and platform operating data, and prepare due diligence reports and business recommendations.
• Design and deliver suitable Supply Chain Finance and Trade Finance solutions while balancing business growth, risk management, and compliance requirements.
• Develop partnerships with seller communities, industry associations, payment service providers, ERP vendors, logistics companies, e-commerce platforms, and other ecosystem partners.
• Participate in customer visits, industry events, exhibitions, and joint marketing initiatives to expand customer channels and identify business opportunities.
• Collect customer feedback and market intelligence to support product enhancement, deepen client relationships, and grow the asset portfolio.

Skills

Customer acquisition

Market development

Relationship management

Negotiation

Execution

Education

Bachelor’s degree or above

Job description

Relationship Manager, Cross-border E-Commerce Financing

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.

Join us to build a better financial future for everyone!

About You:

You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment

You enjoy doing purpose-led and meaningful work

You have a strong thirst for knowledge and are driven to find solutions that don't exist yet

You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)

You always find a way to get things done without sacrificing the quality of your work, integrity, and values

No task is off limits for you

You are humble and prioritize the success of the team over your own with an eagerness to help those around you

You don't shy away from challenges and can bounce back from setbacks

What you’ll do and what success looks like in this role:

Acquireand develop cross-border e-commerce seller clients, with a focus on Amazon and other major e-commerce platforms

Build long-term client relationships by understanding customers’ business models, financing needs, and growth plans

Manage the full customer lifecycle, from acquisition, due diligence, and credit application to loan drawdown and post-loan relationship management

Analyzecustomers’ business performance, financial results, and platform operating data, and prepare due diligence reports and business recommendations

Design and deliver suitable Supply Chain Finance and Trade Finance solutions while balancing business growth, risk management, and compliance requirements

Develop partnerships with seller communities, industry associations, payment service providers, ERP vendors,logisticscompanies, e-commerce platforms, and other ecosystem partners

Participate in customer visits, industry events, exhibitions, and joint marketing initiatives to expand customer channels andidentifybusiness opportunities

Collect customer feedback and market intelligence to support product enhancement, deepen client relationships, and grow the asset portfolio

What is required and what we’re looking for:

Bachelor’s degree or above

Minimum of 2 years of experience in corporate client acquisition, B2B sales, or related business development roles, with a proventrack record

Experience in cross-border e-commerce, Supply Chain Finance, Trade Finance, corporate financial services, international trade, or related B2B industries

Familiarity with the Amazon seller ecosystem, cross-border e-commerce industry, or SME financing needs is an advantage

Existing customer resources or channel partnerships within relevant industries are preferred

Strong customer acquisition, market development, business negotiation, and relationship management capabilities

Sound commercial judgment, risk awareness, and the ability to independently drive business opportunities

Strong self-motivation, execution capability, and learning agility, with the ability to quickly understand financial products, risk management, and compliance requirements

Fluency in Cantonese and Mandarin isrequired;proficiencyin English is preferred

Perks and Benefits to enrich your experience at WeLab:

Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn

Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing, complemented by happiness dollars (basically, an extra stipend!) to spend on anything that makes you happy. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends

Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge

Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.

A big and contagious smile on everyone’s face to make you happier :)

Asia Banking FinanceRetail Banking Awards:Virtual Bank of theYear-Hong Kong

CNBC Disruptor 50:the only Hong Kong-based company on the list

Financial TimesAsia-Pacific High-Growth Companies:#2in ranking

The Chinese University of Hong Kong“Corporate Innovation Index”:#1inranking

We offer a competitive salary package to the successful candidate.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.