Regional Digital Product Owner – Servicing Platform

Prudential plc; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Prudential plc is hiring a Product Owner to lead digital servicing capabilities across Asia and Africa on a centralized platform. You will define the servicing roadmap, own end-to-end delivery, and ensure stakeholder alignment to deliver measurable business benefits with STP improvements across markets.

You will collaborate with country teams, delivery and data groups to harmonize capabilities, drive adoption, and support the 80% digitization target by 2028, while maintaining strong governance

Qualifications

• 12+ years’ experience in life insurance or financial services.
• Strong operational expertise in servicing workflows and regulatory environments across Asian markets.
• Proven track record in digital transformation across multiple countries.
• Excellent stakeholder engagement and collaboration skills.
• Agile product lifecycle management experience.

Responsibilities

• Define and manage the product vision and roadmap for servicing initiatives.
• Own end-to-end delivery of servicing journeys with measurable business benefits.
• Prioritize capability roadmaps based on impact and market readiness.
• Ensure customer-centric, intuitive journeys across markets.
• Drive adoption and optimize STP across agent, branch and call center channels.
• Collaborate with delivery and data teams for high-quality releases.
• Governance: manage regulatory nuances and maintain deliverable quality.
• Identify opportunities for innovation using cross-market learnings.
• Define and monitor OKRs to measure value realization.
• Serve as primary liaison between business stakeholders and delivery teams.
• Align platform adoption with strategic digitization goals by 2028.

Skills

Product ownership

Stakeholder engagement

Cross-market collaboration

Agile mindset

CRM platforms

Data-driven decisions

Delivery & data teamwork

Backlog prioritization

Leadership

Problem solving

Education

Bachelor’s or Master’s degree in a relevant field

Tools

CRM platforms

Job description

Prudential plc is hiring a Product Owner to lead digital servicing capabilities across Asia and Africa on a centralized platform. You will define the servicing roadmap, own end-to-end delivery, and ensure stakeholder alignment to deliver measurable business benefits with STP improvements across markets.

You will collaborate with country teams, delivery and data groups to harmonize capabilities, drive adoption, and support the 80% digitization target by 2028, while maintaining strong governance