Quality Engineer - Start Immediately

Chiaphua Components Group; Hong Kong; On-site; MXN 350,000 - 550,000; Full time

Job summary

Chiaphua Components Group seeks a Customer Quality Engineer (CQE) to lead CTQ-focused process FMEAs for winding, commutator welding, and brush-box assembly. You will conduct regular line audits and lead 8D investigations to address complex customer rejections, working as the technical bridge between Tier-1/OEM brake system makers and internal plants.

The role requires a Bachelor’s degree in an engineering discipline and 3–5+ years in automotive QA, with strong English communication to

Qualifications

• Bachelor’s degree in Mechatronics, Electrical, Mechanical, or Industrial Engineering.
• 3–5+ years of quality assurance experience in automotive manufacturing.
• Mastery of IATF 16949 requirements and AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC).

Responsibilities

• Lead 8D investigations and apply Ishikawa diagrams and 5-Why analysis.
• Manage non-conformance with containment actions and scrap/rework dispositions.
• Interface with Tier-1/OEM brake system makers and internal plants on quality issues.
• Analyze warranty returns (RMA) and customer portal scorecards.
• Monitor CTQ parameters and conduct line audits on the shop floor.

Skills

IATF 16949

APQP/PPAP

FMEA

MSA

SPC

8D problem solving

Ishikawa/Fishbone

5-Why analysis

Customer interface

Automotive QA

Education

Bachelor’s degree in engineering

Tools

AIAG Core Tools

Quality portals

Job description

Descripción del trabajo

We are a well-established motor manufacturing and product assembly group headquartered in Hong Kong and production plants and office worldwide. Customer Quality Engineer - CCMX Lead and continuously update Process FMEAs (PFMEA) specifically for winding, commutator welding, and brush-box assembly. Conduct regular process and line audits on the assembly floor focusing strictly on critical-to-quality (CTQ) parameters. Monitor and analyze Statistical Process Control (SPC) charts for critical parameters like brush spring tension and commutator runout. Manage non-conformance by isolating suspect material, issuing immediate containment actions, and making scrap/rework dispositions on the shop floor. Lead 8D root cause investigations using Ishikawa (fishbone) diagrams and 5-Why analysis to address complex customer rejections and quality issues. Act as the primary technical bridge and customer interface between Tier-1/OEM brake system makers and internal manufacturing plants, managing 0-km rejections, warranty returns (RMA), and customer portal scorecards. Bachelor’s degree in Mechatronics, Electrical, Mechanical, Industrial Engineering, or a related engineering discipline. Minimum of 3 to 5+ years of quality assurance experience in the automotive manufacturing sector. Direct experience as a Customer Quality Engineer (CQE) or in customer-facing technical quality roles is highly preferred. Mastery of IATF 16949 quality standard requirements and full proficiency in AIAG Core Tools (APQP, PPAP, FMEA, MSA, SPC). Advanced proficiency in structured problem-solving methodologies, including 8D reports, Ishikawa diagrams, 5-Why, and Fishbone analysis. Strong technical understanding of DC brush motor dynamics, including carbon brush wear, commutation, winding integrity, insulation resistance, and acoustic noise/vibration. Proven track record in managing customer claims, 0-km rejections, warranty return analysis (RMA), and joint failure investigations. Familiarity with daily tracking and maintenance of customer quality portals, web scorecards, and performance metrics. High proficiency in spoken and written English paired with strong communication skills to facilitate seamless collaboration with global customers and international plants. Career development opportunities within a growing global company.