Project Management Supervisor

China Duty Free International Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

China Duty Free Group Co., Ltd. (CDFG) is seeking a Project Manager for Enterprise CRM Software to manage innovative retail projects from incubation to implementation, ensuring milestones and quality standards are met.

You will oversee ongoing project management, coordinate cross‑functional and external parties, lead eCommerce front‑end/back‑end optimization, and deliver market insights to support strategic decisions.

Qualifications

• Bachelor’s degree or above in AI, Software Engineering, Computer Science, E-Commerce, Data Analytics or related disciplines.

Responsibilities

• Manage innovative retail projects from incubation to implementation.

Skills

Project management

Retail innovation

Cross-functional coordination

Market research

Data analysis

AI in retail

Communication

Strategic thinking

Mandarin & English

AI deployment

Education

Bachelor’s degree or above in AI, Software Engineering, Computer Science, E-Commerce, Data Analytics or related disciplines

Tools

CRM software

Job description

Manage innovative retail projects from incubation to implementation, ensuring progress milestones and quality standards are met.

Oversee ongoing project management efforts; facilitate efficient communication across departments and external parties to enhance processes and ensure timely, flawless delivery.

Lead development and optimization initiatives of the eCommerce front-end/back-end systems; coordinate system integrations and cross-functional collaboration among subsidiaries to ensure smooth business operations.

Conduct competitive analysis and industry research to deliver market insights and support strategic decision-making.

Manage financial budgeting, procurement and tendering, compliance audits, and internal process execution for above.

Explore emerging eCommerce collaboration models aligned with company strategies; implement and drive execution to support business growth.

You are the perfect one if you are/have:

Bachelor’s degree or above in AI, Software Engineering, Computer Science, E-Commerce, Data Analytics or related disciplines.

Minimum of 3 years of experience in eCommerce platform operations, project management, or retail innovation within the retail industry. Familiar with end-device solution development processes, with a solid understanding of hardware, software, and testing workflows.

Proven track record in cross-functional team coordination, with strengths in streamlining processes and driving project execution.

Experiences in AI solutions for retail industry is a plus.

Experience in financial planning, procurement processes, and compliance auditing is a plus.

Proficiency in Mandarin and English.

Working knowledge of AI architectures and the LLM ecosystem (e.g., RAG, prompt engineering, model evaluation pipelines). Demonstrated experience in deploying and operating AI tools & solutions on cloud platforms, with a practical understanding of how AI can be leveraged to improve products, processes, or decision-making.

Deep understanding of eCommerce platform operations and system optimization, with the ability to bridge technology and business.

Strategic mindset with the ability to explore and implement emerging business models.

Strong skills in market research and data analysis to uncover valuable insights.

Excellent communication and cross-team collaboration skills, capable of aligning internal and external resources effectively.

Adaptability and creative thinking to continuously optimize the retail and eCommerce landscape.

PMP or equivalent project management certification preferred.

Demonstrated expertise or eCommerce-related certification is a plus.

Project Manager - Enterprise CRM Software

China Duty Free Group Co., Ltd. (CDFG), established in 1984, is the only state‑owned enterprise authorized by the State Council to operate duty free business across the country. In accordance with the State policies, CDFG exercises unified management of the national duty free industry (i.e. unified operation, unified purchasing, unified retail pricing and unified development of management regulations ).