Product Technologist

noissue.; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

noissue seeks a detail-oriented Product Technologist to strengthen quality, compliance, and technical standards across our global supplier base. Based in Hong Kong, you will implement and evaluate inspection systems and manage the quality documentation that underpins our products.

You will work with Sourcing, Project Management, Order Management, and Commercial teams to ensure our packaging products meet specifications, sustainability claims, and regulatory requirements, with regular travel to

Qualifications

• Strong understanding of inspection systems, AQL sampling, and quality control procedures.
• Experience managing test reports, CoAs, and certificates of analysis.
• Proven ability to maintain a centralized document library with version control.

Responsibilities

• Implement and evaluate inspection systems across incoming, in-line, and pre-shipment stages.
• Manage quality-related documents and certificates with clear version control.
• Develop and maintain robust technical specifications for materials and finished products.
• Monitor supplier quality, lead CAPA investigations, and support supplier audits.
• Collaborate cross-functionally with Sourcing, Purchasing, Customer Experience, and Sales to ensure compliance.

Skills

Quality systems

AQL sampling

Documentation control

CAPA root cause

Supplier management

Cross-functional collaboration

Technical packaging knowledge

Attention to detail

Education

Materials science/Packaging engineering degree

Job description

noissue is seeking a detail-oriented and technically minded Product Technologist to strengthen product quality, compliance, and technical standards across our global supplier base. Based in Hong Kong/China and reporting to the Sourcing Director, this role is responsible for implementing and evaluating the effectiveness of our inspection systems and procedures, and for managing the quality and compliance documentation that underpins every product we sell.

You will play a critical role in ensuring our custom packaging products consistently meet agreed specifications, sustainability claims, and regulatory requirements. Where quality issues arise, you will work closely with suppliers to identify root causes and drive corrective actions that prevent recurrence.

This role also acts as the technical point of reference for the business, partnering with Sourcing, Project Management, Order management team and Sales to answer product and material questions, and to make sure our compliance documentation is accurate, current, and readily available.

You will work closely with suppliers and supply chain team with regular travel expected to supplier facilities. Cross-functional collaboration with Sourcing, Project management, Order Management, and Commercial team is central to success in this position.

Key Responsibilities:

Inspection Systems & Quality Control

Implement and evaluate the effectiveness of inspection systems and procedures across incoming, in-line, and pre-shipment stages. Define AQL sampling plans, inspection checklists, and defect classifications, and manage third-party inspection partners. Analyse inspection results and defect trends to measure how well procedures are working, and refine them where they are not catching issues early enough.

Quality & Compliance Documentation

Manage quality-related documents, including sample test reports, certificates of analysis, compliance documentation, and supporting documents. Maintain a structured, centralised document library with clear version control, track expiry and renewal dates for certifications, and ensure documentation is complete, accurate, and available to internal teams and customers on request.

Product Specifications & Technical Standards

Develop and maintain clear technical specifications for materials and finished products, including print, colour, dimensional, and material tolerances. Ensure specifications are aligned with suppliers, reflected in product data, and support our sustainability and certification claims.

Supplier Quality Management

Monitor supplier quality performance and lead investigations into non-conformances and customer complaints. Drive root-cause analysis and corrective and preventive actions (CAPA), support supplier audits and onboarding, and feed quality data into the vendor performance framework.

Cross-Functional Collaboration & Continuous Improvement

Act as the technical point of contact for Sourcing, Purchasing, Customer Experience, and Sales on product, material, and compliance questions. Identify opportunities to improve quality processes and systems, adopt tools that increase efficiency, and provide clear quality reporting to the VP Supply Chain and leadership team.

Key Skills

• Strong understanding of inspection systems, AQL sampling, and quality control procedures
• Ability to evaluate process effectiveness using data and defect trend analysis
• Rigorous document control and management of test reports, CoAs, and certifications
• Knowledge of packaging materials, print processes, and product testing methods
• Familiarity with relevant standards and certifications (e.g. FSC, compostability, food contact)
• Root-cause analysis and corrective action (CAPA) capability
• Exceptional attention to detail and accuracy
• Clear communication and supplier and stakeholder management
• Ability to operate effectively in a fast-paced, global environment

Experience Required

• 3-6+ years' experience as a Product Technologist, Quality Technologist, or in a similar quality or technical role.
• Proven experience implementing and improving inspection systems and quality control procedures with manufacturers.
• Experience managing quality and compliance documentation, including test reports, certificates of analysis, and certifications.
• Experience working with suppliers in Asia/China; Mandarin or Cantonese is advantageous.
• Background in packaging, paper, print, or consumer products manufacturing is highly desirable.
• Degree in materials science, packaging technology, engineering, or a related technical field is advantageous.

Key Measures of Success

• Reduction in defect rates and customer quality complaints.
• Inspection procedures implemented consistently, with measurable improvement in issue detection before shipment.
• Complete, accurate, and current quality and compliance documentation for all active products and suppliers.
• Timely closure of non-conformances and corrective actions with suppliers.
• Clear, accurate technical specifications in place across product categories.
• Strong cross-functional alignment with Sourcing, Purchasing, Customer Experience, and Sales.