Prime Services Client Implementation Specialist

Standard Chartered; Hong Kong; Hybrid; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning & development

Inclusive culture

Retirement savings

Job summary

Standard Chartered is seeking a Prime Services Implementation Manager to lead front-to-back onboarding projects for clients, coordinating with client and internal teams to ensure a timely go-live. The role emphasizes governance, risk controls, and strong collaboration across global markets.

The ideal candidate has 6+ years in Prime Brokerage or related areas, with deep product knowledge, excellent communication, and a proactive approach to process improvements, all within a dynamic financial

Qualifications

• 6+ years of experience in Prime Brokerage, Institutional Onboarding, Client Implementation, or Financial Markets Operations.
• Experience in service delivery, client services or client implementation and onboarding within financial services, with understanding of Foreign Exchange Prime Brokerage or OTC Clearing environments.
• Knowledge of Prime Services offerings including clearing, custody, margining, and financing is strongly preferred.

Responsibilities

• Act as the day-to-day lead for onboarding projects, coordinating between client and internal teams.
• Support the Prime Services business and clients through transition from sales mandate to go-live.
• Coordinate across internal teams to ensure delivery readiness.
• Drive resolution of operational or process issues in a timely and transparent manner.
• Develop and maintain detailed project plans outlining onboarding tasks, owners, dependencies and timelines.
• Proactively track project milestones, identify risks and delays, elevate to stakeholders as required.
• Facilitate onboarding deliverables such as legal documentation, KYC/AML, account opening, connectivity, margin/limit setup and reporting.
• Maintain structured and professional communication with clients during onboarding, including status updates and issue resolution calls.
• Ensure a consistent and positive client experience throughout the implementation lifecycle.
• Support internal stakeholders on client-facing meetings and document preparation as needed.
• Ensure onboarding activities comply with policies and regulatory requirements (e.g., MAS, SFC, HKMA).
• Maintain audit-ready records of project plans, communications, and signoffs.
• Support governance reporting on onboarding metrics, project status, and control breaches.
• Lead initiatives to streamline workflows through automation, process redesign, and best practices.
• Work with Prime Services business and tech teams on new product offerings.
• Contribute to documentation updates and internal knowledge-sharing initiatives.

Skills

Client Relationship Management

Prime Services Product Knowledge

Stakeholder Management

Project Management

Client Implementation or Onboarding

Education

Bachelor's degree in Finance, Economics, Business, or related field

Job description

Job Description

Embark on a rewarding career as a Prime Services Implementation Manager at Standard Chartered, a role integral to fostering exceptional client experiences within our Prime Services division. This position is responsible for managing the front-to-back execution of onboarding and transition projects for clients. By working closely with front office teams and operational units, and ensuring adherence to governance standards, you will deliver a smooth and timely onboarding experience for clients.

The ideal candidate thrives in a dynamic and collaborative environment, consistently demonstrating meticulous attention to detail, a passion for service excellence, and an aptitude for strategic partnership. Your contributions will directly impact the delivery of trusted, integrated services that support our clients' success, reinforcing Standard Chartered's commitment to integrity, innovation, and diversity within the global financial landscape.

As part of our team, you will engage with a global network spanning multiple markets and operational footprints, playing a critical role in maintaining our reputation as a leading institution that values equitable, inclusive recruitment and supports every individual's unique needs and contributions.

Job Responsibilities

• Act as the day-to-day lead for onboarding projects, being the key coordination point between client and internal teams
• Individuals in this team will support the Prime Services business and clients through effective transition from sales prospect/mandate to client go-live
• Coordinate across internal teams to ensure delivery readiness
• Drive resolution of operational or process issues in a timely and transparent manner
• Develop and maintain detailed project plans outlining all onboarding tasks, owners, dependencies and timelines
• Proactively track project milestones, identify risks and delays, and elevate to stakeholders as required
• Facilitate the execution of onboarding deliverables such as legal documentation, KYC/AML, account opening, connectivity, margin/limit setup and reporting
• Maintain structured and professional communication with clients during onboarding, including hosting regular status updates and issue resolution calls
• Ensure a consistent and positive client experience throughout the implementation lifecycle
• Support internal stakeholders on client-facing meetings and document preparation as needed
• Ensure all onboarding activities comply with Standard Chartered's policies and applicable regulatory requirements (e.g., MAS, SFC, HKMA).
• Maintain audit-ready records of project plans, communications, and signoffs
• Support regular governance reporting on onboarding metrics, project status, and control breaches.
• Lead initiatives to streamline workflows, promoting efficiency through automation, process redesign, and best practices that improve onboarding processes and tools
• Work with the Prime Services business and technology/project teams on new product offerings
• Contribute to documentation updates, procedure documents and internal knowledge-sharing initiatives

Key Stakeholders

• Sales, Risk, Product, Implementation, Legal
• Credit Risk teams
• XVA team
• Operations teams

Job Requirements

• 6+ years of experience in Prime Brokerage, Institutional Onboarding, Client Implementation, or Financial Markets Operations.
• Extensive experience in service delivery, client services or client implementation and onboarding within financial services, with a strong understanding of Foreign Exchange Prime Brokerage or OTC Clearing environments.
• Knowledge of Prime Services offerings, including clearing, custody, margining, and financing is strongly preferred.
• Experience working with hedge funds, asset managers, or institutional clients is highly advantageous.
• Proven expertise in Foreign Exchange and Interest Rate products pertinent to Prime Services.
• Excellent communication and interpersonal skills, capable of building rapport across diverse teams and client segments.
• Proven ability to manage complex client interactions and resolve escalations efficiently and professionally.
• Proven ability to manage multiple projects and stakeholders in a time-sensitive environment.
• A proactive approach to continuous personal development and learning within a dynamic financial services context.
• Experience in managing multiple projects and stakeholders in a time-sensitive environment
• Bachelor's degree in Finance, Economics, Business, or a related field.

Role Specific Technical Competencies

• Client Relationship Management
• Prime Services Product Knowledge
• Stakeholder Management
• Project Management
• Client Implementation or Onboarding

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You'll count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Profile Description

Standard Chartered Bank