Client Onboarding Lead – Prime Services

Standard Chartered; Hong Kong; Hybrid; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning & development

Inclusive culture

Retirement savings

Job summary

Standard Chartered is seeking a Prime Services Implementation Manager to lead front-to-back onboarding projects for clients, coordinating with client and internal teams to ensure a timely go-live. The role emphasizes governance, risk controls, and strong collaboration across global markets.

The ideal candidate has 6+ years in Prime Brokerage or related areas, with deep product knowledge, excellent communication, and a proactive approach to process improvements, all within a dynamic financial

Qualifications

• 6+ years of experience in Prime Brokerage, Institutional Onboarding, Client Implementation, or Financial Markets Operations.
• Experience in service delivery, client services or client implementation and onboarding within financial services, with understanding of Foreign Exchange Prime Brokerage or OTC Clearing environments.
• Knowledge of Prime Services offerings including clearing, custody, margining, and financing is strongly preferred.

Responsibilities

• Act as the day-to-day lead for onboarding projects, coordinating between client and internal teams.
• Support the Prime Services business and clients through transition from sales mandate to go-live.
• Coordinate across internal teams to ensure delivery readiness.
• Drive resolution of operational or process issues in a timely and transparent manner.
• Develop and maintain detailed project plans outlining onboarding tasks, owners, dependencies and timelines.
• Proactively track project milestones, identify risks and delays, elevate to stakeholders as required.
• Facilitate onboarding deliverables such as legal documentation, KYC/AML, account opening, connectivity, margin/limit setup and reporting.
• Maintain structured and professional communication with clients during onboarding, including status updates and issue resolution calls.
• Ensure a consistent and positive client experience throughout the implementation lifecycle.
• Support internal stakeholders on client-facing meetings and document preparation as needed.
• Ensure onboarding activities comply with policies and regulatory requirements (e.g., MAS, SFC, HKMA).
• Maintain audit-ready records of project plans, communications, and signoffs.
• Support governance reporting on onboarding metrics, project status, and control breaches.
• Lead initiatives to streamline workflows through automation, process redesign, and best practices.
• Work with Prime Services business and tech teams on new product offerings.
• Contribute to documentation updates and internal knowledge-sharing initiatives.

Skills

Client Relationship Management

Prime Services Product Knowledge

Stakeholder Management

Project Management

Client Implementation or Onboarding

Education

Bachelor's degree in Finance, Economics, Business, or related field

Job description

Standard Chartered is seeking a Prime Services Implementation Manager to lead front-to-back onboarding projects for clients, coordinating with client and internal teams to ensure a timely go-live. The role emphasizes governance, risk controls, and strong collaboration across global markets.

The ideal candidate has 6+ years in Prime Brokerage or related areas, with deep product knowledge, excellent communication, and a proactive approach to process improvements, all within a dynamic financial