Portfolio Quality & Administration Manager - SME

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

OCBC Bank (Hong Kong) Limited is seeking a Portfolio Quality & Administration Manager to join the SME division. The role focuses on providing critical credit administrative support, ensuring accurate data capture for risk assessments, and coordinating with multiple business units to uphold portfolio integrity.

The successful candidate will prepare detailed portfolio health reports, support regulatory submissions, and assist in audit and digitalization initiatives.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Risk Management or related field.
• Minimum 5–10 years of experience in credit administration, portfolio quality or related functions.
• Strong knowledge of credit assessment and banking facilities, especially SFGS loan.
• Excellent coordination and communication skills.
• Proficient in MS Office and familiar with digitalization tools and systems.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to work collaboratively across teams and manage multiple tasks efficiently.

Responsibilities

• Ensure accurate data capture to provide reliable risk assessments on program lending (e.g., SFGS loan).
• Prepare detailed reports on portfolio quality assessments and health checks for management review.
• Prepare and submit reports for regulatory bodies and credit bureaus.
• Manage credit data sharing between Credit Reference Agencies under Credit Data Smart.
• Support credit checks on Consumer & Commercial Credit Reference Agencies.
• Monitor employee dealings and operational risk issues to ensure compliance with guidelines.
• Collaborate with Credit Risk Management, Data Management Office and business units for scorecard updates and user maintenance.
• Coordinate with frontline teams on SFGS administration.
• Assist in audit preparation, follow-up on audit observations and issue tracking.
• Assist Data Management Office and Data Steward with periodic sample checking to ensure compliance and accuracy.
• Provide administrative support for digitalization initiatives including credit checks digitalization and other ad-hoc projects.
• Organize training sessions to keep frontline teams updated on processes, policies, and procedures on credit checks and operational risk.
• Handle general administrative tasks and inventory management.
• Maintain accurate records and documentation related to business operations and initiatives.

Skills

Coordination

Communication

Analytical skills

Problem-solving

Team collaboration

Attention to detail

Multitasking

Education

Bachelor’s degree in Business Administration, Finance, Risk Management or related field

Tools

MS Office

Digitalization tools

Job description

Portfolio Quality & Administration Manager - SME

We are seeking a detail-oriented and proactive Manager to join our Business Administration team. The successful candidate will provide critical credit administrative support, coordinate with multiple business units, and assist in audit and quality assurance activities to uphold the integrity of our portfolio.

What you will be doing:

Ensure accurate data capture to provide reliable risk assessments on program lending (i.e. SFGS loan) including conducting financial analysis and credit checks.

Prepare detailed reports on portfolio quality assessments and health checks for management review.

Prepare and submit reports for regulatory bodies and credit bureaus

Manage credit data sharing between Credit Reference Agencies under Credit Data Smart.

Support credit checks on Consumer & Commercial Credit Reference Agencies

Monitor employee dealings and operational risk issues to ensure compliance with relevant guidelines.

Collaborate with Credit Risk Management, Data Management Office and business units for scorecard updates and user maintenance

Coordinate with frontline teams on SFGS administration.

Assist in audit preparation, follow-up on audit observations and issue tracking.

Assist Data Management Office and Data Steward with periodic sample checking to ensure compliance and accuracy.

Provide administrative support for digitalization initiatives including credit checks digitalization and other ad-hoc projects.

Organize training sessions to keep frontline teams updated on processes, policies, and procedures on credit checks and operational risk.

Handle general administrative tasks and inventory management.

Maintain accurate records and documentation related to business operations and initiatives.

Who are we looking for:

Bachelor’s degree in Business Administration, Finance, Risk Management or related field.

Minimum 5 - 10 years of experience in credit administration, portfolio quality or related functions.

Strong knowledge of credit assessment and banking facilities, especially SFGS loan

Excellent coordination and communication skills.

Proficient in MS Office and familiar with digitalization tools and systems.

Detail-oriented with strong analytical and problem-solving skills.

Ability to work collaboratively across teams and manage multiple tasks efficiently.