Teladoc Health is a world leader in comprehensive virtual care services, delivering, enabling, and empowering whole-person healthcare, from wellness and prevention to acute care and complex healthcare needs. We are committed to a culture that embraces individuality while accelerating the adoption of virtual care, making high-quality healthcare more accessible globally. Our services span more than 150 countries.
Job Summary
Teladoc Health Asia is seeking a qualified and experienced Physiotherapist based in Hong Kong to deliver high-quality, patient-centred physiotherapy services through our virtual healthcare platform.
The successful candidate will provide remote physiotherapy consultations, assess musculoskeletal conditions, develop personalised rehabilitation plans, and guide patients through evidence-based exercises and self-management strategies.
This is a fully remote position requiring strong clinical judgement, excellent communication skills, and the ability to deliver safe, effective, and engaging physiotherapy services in a digital healthcare environment.
Key Responsibilities
1. Virtual Physiotherapy Assessment and Consultation
- Conduct comprehensive physiotherapy consultations through video conferencing and other approved digital healthcare platforms.
- Assess patients presenting with musculoskeletal pain, mobility limitations, postural issues, sports-related injuries, and rehabilitation needs.
- Review patients' medical histories, symptoms, movement patterns, and functional limitations to develop appropriate clinical assessments.
- Evaluate patient suitability for virtual physiotherapy and identify cases requiring in-person assessment, medical referral, or further clinical investigation.
- Establish realistic treatment goals and develop individualised rehabilitation plans based on patients' needs and clinical presentations.
2. Remote Rehabilitation and Treatment Planning
- Design and deliver evidence-based rehabilitation programmes tailored to individual patient needs.
- Provide virtual guidance on therapeutic exercises, stretching, strengthening, posture correction, ergonomics, and pain management.
- Demonstrate exercises remotely and monitor patients' techniques to promote safe and effective rehabilitation.
- Develop home-based exercise programmes to support recovery, functional improvement, and long-term self-management.
- Monitor treatment outcomes and adjust rehabilitation plans based on patient progress, feedback, and clinical observations.
3. Patient Education and Engagement
- Educate patients on injury prevention, musculoskeletal health, workplace ergonomics, and healthy movement practices.
- Explain clinical findings, treatment recommendations, and rehabilitation goals clearly and professionally.
- Encourage patient participation, motivation, and adherence to prescribed rehabilitation programmes.
- Conduct virtual follow-up consultations to evaluate progress, address concerns, and support continuity of care.
- Deliver empathetic, culturally sensitive, and patient-centred care to enhance the overall patient experience.
4. Multidisciplinary Collaboration and Care Coordination
- Collaborate remotely with physicians, care coordinators, and other healthcare professionals to provide coordinated patient care.
- Communicate clinical findings, rehabilitation recommendations, and treatment progress to relevant healthcare stakeholders.
- Identify and elevate clinical concerns or red flags in accordance with established clinical protocols.
- Facilitate appropriate referrals for patients requiring further medical evaluation or in-person treatment.
- Work closely with Teladoc Health Asia's clinical and operational teams to maintain effective service delivery.
5. Clinical Documentation, Quality and Compliance
- Maintain accurate, timely, and confidential electronic clinical records, including assessments, treatment plans, progress notes, and outcomes.
- Adhere to Teladoc Health's clinical guidelines, documentation standards, patient safety protocols, and data protection requirements.
- Ensure virtual physiotherapy services comply with applicable Hong Kong professional and regulatory requirements.
- Maintain patient confidentiality and obtain appropriate informed consent for remote consultations.
- Participate in clinical quality reviews, service improvement initiatives, and relevant training activities.
- Stay updated on evidence-based physiotherapy practices, virtual rehabilitation approaches, and developments in digital healthcare.
Qualifications and Experience
- Bachelor's degree or above in Physiotherapy from a recognised institution.
- Registered Physiotherapist with the Physiotherapists Board of Hong Kong, holding a valid practising certificate.
- Minimum 5 years of relevant clinical experience, preferably in musculoskeletal physiotherapy, orthopaedic rehabilitation, sports rehabilitation, or outpatient care.
- Strong clinical assessment and reasoning skills, particularly in evaluating musculoskeletal conditions and prescribing therapeutic exercises.
- Ability to conduct effective remote assessments and deliver physiotherapy guidance without relying on hands‑on interventions.
- Excellent verbal and written communication skills in Cantonese and English; proficiency in Mandarin would be an advantage.
- Strong interpersonal skills with a patient‑focused and empathetic approach.
- Proficiency in using video‑conferencing tools, electronic medical records, and other digital healthcare applications.
- Ability to work independently, manage virtual consultations, and maintain professional standards in a remote working environment.
- Access to a reliable internet connection and a private, professional workspace suitable for confidential patient consultations.
Preferred Qualifications and Experience
- Previous experience delivering telehealth, virtual physiotherapy, or remote rehabilitation services.
- Additional certifications or professional training in musculoskeletal physiotherapy, sports rehabilitation, or exercise therapy.
- Experience supporting patients with chronic pain, occupational health concerns, or workplace‑related musculoskeletal conditions.
- Familiarity with digital patient engagement tools, remote monitoring, and online exercise prescription platforms.
- Experience working within an international healthcare organisation or multidisciplinary virtual care environment.
- Clinical Expertise: Strong knowledge of physiotherapy assessment, musculoskeletal rehabilitation, and evidence-based treatment.
- Virtual Care Delivery: Ability to deliver safe, effective, and engaging physiotherapy consultations remotely.
- Patient‑Centred Care: Demonstrates empathy, professionalism, and a commitment to improving patient outcomes.
- Communication Skills: Communicates clearly and effectively with patients and multidisciplinary teams in a virtual environment.
- Independent Working: Self‑motivated, organised, and capable of managing clinical responsibilities remotely.
- Digital Proficiency: Comfortable adopting new healthcare technologies and digital care platforms.
- Clinical Judgement and Patient Safety: Recognises the limitations of virtual care and makes appropriate referral and escalation decisions.
- Professional Integrity: Maintains high standards of confidentiality, ethical practice, and regulatory compliance.