Part-time Administration Assistant (Development Assistant)

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 180,000 - 200,000; Full time

Job summary

The Hong Kong Jockey Club in Hong Kong is seeking a member of the Digital Experience and Innovation Department to assist in designing and delivering the best possible digital customer experience across the Club's range of digital channels.

You will participate in the testing stage of different digital projects and provide administrative support for the department, including management reports and consolidating customer enquiries for the product development roadmap.

Qualifications

• Tertiary education or higher diploma in a relevant field.
• Knowledge of using digital product and mobile application operation.
• Experience with Adobe Creative Suite, Sketch, Figma is an advantage.
• Detail-oriented and self-motivated mindset with sense of responsibilities.
• 2 to 5 years of relevant experience in administrative support or a similar role.

Responsibilities

• Assist in design and deliver the best possible digital customer experience across the Club's range of digital channels
• Participate in and provide assistance in the testing stage of different digital related projects
• Provide administrative support for the department including preparing management reports and consolidating customer enquiries for product development roadmap establishment

Skills

Digital product operation

Adobe Creative Suite

Sketch

Figma

Data reporting

Education

Higher diploma or degree in a relevant field

Job description

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (the \"Club\") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (the \"Club\") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy cross digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Department

Digital Experience and Innovation Department role is to build, cultivate and expand the digital ecosystem. This involves acquiring and engaging customers, particularly focusing on acquisition and activation, wagering interest cultivation, fostering loyalty, and mitigating customer churn through the digital touch points and platforms.

The Job

• Assist in design and deliver the best possible digital customer experience across the Club's range of digital channels


• Participate in and provide assistance in the testing stage of different digital related projects


• Provide administrative support for the department including preparing management reports and consolidating customer enquiries for product development roadmap establishment

About You

• Tertiary education or higher diploma in a relevant field such as Business Administration or a related discipline


• At least a minimum of Level 2 or equivalent in 5 subjects including English Languages in HKDSE


• Knowledge of using digital product and mobile application operation


• Knowledge in Adobe Creative Suite, Sketch, inVision Studio, Figma or other design software will be an advantage


• Detail-orientated and self-motivated mindset with sense of responsibilities


• With 2 to 5 years of relevant experience in administrative support or a similar role, will be an advantage

Terms of Employment

Pay-rate: HK$89.5 per hour

Working Schedule

10:00am-7:00pm (2-3 days per week / Monday to Friday)

• Actual working hours may vary based on operational needs, with a maximum of 8 working hours per shift

Working Location

Happy Valley / Shatin