Operations Officer

Longbridge Singapore; Hong Kong; On-site; HKD 320,000 - 520,000; Full time

Job summary

LONGPORT Whale is seeking a skilled professional to support post-implementation trading and wealth management operations in a fast-paced environment. You will handle daily system operations, provide guidance on workflows and settlements, and work with brokers to ensure smooth trading activities in both Hong Kong and US markets.

The role requires 3+ years in brokerage or trading system operations, strong communication across teams, and fluency in English and Chinese (Cantonese/Mandarin).

Qualifications

• Bachelor's degree or above in Finance, Business, Information Systems, or related disciplines.
• Minimum 3 years' experience in brokerage, wealth management or trading system operations.
• Background in Wealth Management is advantageous.
• Strong communication and coordination skills across cross-functional teams.
• Proficient in English and Chinese (Cantonese and Mandarin).

Responsibilities

• Handle post-implementation broker and Wealth Management support, and daily system operation tasks for trading systems.
• Provide operational guidance on trading workflows, settlement procedures, and system functionalities to brokers.
• Identify, categorize, and assess issues; coordinate with Product, IT, and PM teams for timely resolution.
• Monitor system processes, detect anomalies, and coordinate internal teams for resolution.
• Support troubleshooting of system-related and business-related issues across HK and US equities, account opening, funding, corporate actions, IPOs and app usage.
• Assist in incident handling, including root cause tracking and stakeholder follow-up.
• Collaborate with IT and Product to enhance service efficiency and process improvements.
• Utilize internal tools to improve response efficiency and service quality.
• Support audit, risk management and compliance requirements.
• Willing to work on weekends if needed.
• Assist in other ad-hoc duties as assigned.

Skills

Communication

Coordination

Analytical thinking

Bilingual English/Chinese (Cantonese &

Education

Bachelor's degree or above in Finance, Business, Information Systems, or related disciplines

Job description

About Us

LONGPORT Whale provides institutional-grade trading solutions for brokers, banks, family offices, and other institutions with trading services. The platform delivers comprehensive access to multi-market, multi-asset trading through a single integrated system.

Job Description

LONGPORT Whale provides institutional-grade trading solutions for brokers, banks, family offices, and other institutions with trading services. The platform delivers comprehensive access to multi-market, multi-asset trading through a single integrated system.

Responsibilities

• Handle post-implementation broker and Wealth Management support, as well as daily system operation tasks, ensuring stable and efficient performance of trading systems
• Provide operational guidance and functional explanations to brokers, including trading workflows, settlement procedures, and system functionalities
• Independently identify, categorize, and assess issues; determine responsible modules and coordinate with Product, IT, and PM teams to ensure timely resolution
• Monitor system processes, detect anomalies, and coordinate internal teams for effective issue resolution
• Support troubleshooting of system-related and business-related issues covering Hong Kong and U.S. equities, account opening, funding, corporate actions, IPO and app usage
• Assist in incident handling, including root cause tracking, documentation and follow-up with stakeholders
• Collaborate with cross-functional teams (e.g. IT, Product) to enhance service efficiency and process improvements
• Utilize intelligent customer service tools and internal systems to enhance response efficiency and service quality
• Support audit, risk management and compliance requirements
• Willing to work on weekend if needed
• Assist in other ad-hoc duties as assigned

Requirements

• Bachelor's degree or above Finance, Business, Information Systems, or related disciplines
• Minimum 3 years' of experience in brokerage, wealth management or trading system operations
• Candidates with a background or strong understanding of the Wealth Management business is an advantage
• Strong communication and coordination skills with cross-functional teams
• Good analytical and problem-solving abilities, with attention to detail
• Good command of both spoken and written English and Chinese (including Cantonese and Mandarin)