Operations Director – Global SourcingHONG KONG | MANAGEMENT

William E. Connor & Associates Ltd.; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

William E. Connor & Associates Ltd. in Hong Kong seeks an Operations Director – Global Sourcing to lead global sourcing and supply chain excellence under the COO.

You will drive process optimization, improve visibility, and accelerate speed-to-market across international operations. You will champion digital transformation, AI, and analytics to support growth, manage cross-functional teams, and establish KPIs and dashboards for performance.

Qualifications

• Bachelor’s degree in business, supply chain, or related field; MBA a plus.
• Minimum 12–15 years in global merchandising, sourcing, and supply chain leadership.
• Experience leading regional/global teams in multinational settings.
• Strong track record in standardization, transformation, and performance improvement.
• Deep knowledge of merchandising, sourcing, product development, and vendor management.

Responsibilities

• Lead continuous improvement of global sourcing and supply chain operations across regional offices.
• Standardize operating procedures, workflows, and best practices for efficiency.
• Drive end-to-end product lifecycle from development to delivery.
• Identify bottlenecks and implement sustainable efficiency improvements.
• Champion initiatives to simplify processes and strengthen organization.

Skills

Global sourcing leadership

Supply chain operations

Cross-functional leadership

Data analytics

Digital transformation

Stakeholder management

Change management

English fluency

Travel willingness

Process optimization

Education

Bachelor’s degree in related field

MBA or related postgraduate

Job description

Position Overview

Reporting to the Chief Operating Officer (COO), the Operations Director – Global Sourcing is responsible for driving operational excellence across the Company’s global sourcing and supply chain functions. The role leads initiatives to optimize processes, enhance operational visibility, strengthen cross-functional collaboration, and improve business performance across international operations.

As a key strategic partner to the COO, the incumbent will identify opportunities to improve efficiency, accelerate speed-to-market, and leverage digital transformation, automation, artificial intelligence (AI), and data analytics to support business growth and operational excellence. The role also serves as a catalyst for enterprise-wide transformation, ensuring operational capabilities continue to evolve in line with the Company’s strategic objectives.

Key Responsibilities

Operational Excellence & Process Improvement

• Lead the continuous improvement and optimization of global sourcing, merchandising, quality, and supply chain operations across all regional offices.
• Develop, standardize, and continuously enhance operating procedures, workflows, and best practices to improve consistency, productivity, accountability, and execution.
• Drive operational excellence across the end-to-end product lifecycle, from product development and sourcing through production, shipment, and delivery.
• Identify operational bottlenecks and implement sustainable solutions that improve efficiency, execution, and overall business performance.
• Champion continuous improvement initiatives that simplify processes, eliminate inefficiencies, and strengthen organizational effectiveness.

Supply Chain & Cross-Functional Leadership

• Strengthen critical path management, milestone visibility, and cross-functional coordination to improve speed-to-market and customer responsiveness.
• Collaborate with regional teams to enhance supplier performance and optimize end-to-end supply chain effectiveness.
• Influence and engage stakeholders across functions, regions, and cultures to drive alignment and deliver sustainable operational improvements.
• Lead change management initiatives to ensure the successful implementation and adoption of new processes, systems, and ways of working.

Digital Transformation & Business Intelligence

• Identify and implement opportunities to leverage digital technologies, automation, AI, and data analytics to improve merchandising and supply chain performance.
• Partner with business leaders and the IT team to ensure technology initiatives align with operational priorities and deliver measurable business value.
• Monitor industry trends, emerging technologies, and best practices to strengthen operational agility and competitive advantage.

Performance Management & Strategic Support

• Establish, monitor, and continuously refine key performance indicators (KPIs) to measure operational effectiveness, productivity, service levels, and supply chain performance.
• Develop dashboards and executive reports that provide actionable insights and support data-driven decision-making.
• Analyze operational performance to identify trends, risks, opportunities, and areas for continuous improvement.
• Provide strategic recommendations to the COO and executive leadership to support business planning, operational priorities, and enterprise transformation initiatives.
• Perform other duties and special projects assigned by the COO.

Requirements

• Bachelor’s degree in business administration, Supply Chain Management, Operations Management, or a related discipline. An MBA or other relevant postgraduate qualification is an advantage.
• Minimum 12–15 years of progressive leadership experience in global merchandising, sourcing, supply chain operations, buying agency management, or operational excellence.
• At least five years of experience leading regional or global teams within a multinational organization.
• Demonstrated success in driving operational excellence, process standardization, organizational transformation, and business performance improvement.
• Strong industry experience within buying agencies, sourcing, trading, retail, consumer products, or related sectors.
• Deep understanding of global merchandising, sourcing, product development, supply chain, logistics, and vendor management.
• Proven ability to partner with executive leadership to develop and execute strategic initiatives and lead organizational change.
• Strong knowledge of digital transformation, automation, AI, business intelligence, and data analytics within merchandising and supply chain environments.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable business insights.
• Outstanding communication, stakeholder management, influencing, and relationship-building skills.
• Proven ability to lead cross-functional initiatives across multiple countries, cultures, and business functions.
• Fluency in written and spoken English.
• Willingness to travel internationally as required.