Operations & Business Development Associate Director, NEA

IWC Schaffhausen; Hong Kong; On-site; HKD 900,000 - 1,600,000; Full time

Job summary

IWC Schaffhausen in Hong Kong is seeking a senior commercial leader to guide forecasting, merchandising and retail operations. You will build and own the product strategy from forecasting to POS, ensuring the right product is available where it is needed.

You will manage Sales Forecasts, stock allocation, back-office excellence for DTC, CAPEX planning and project briefs while coordinating with HQ on a global luxury agenda. Fluency in English is required; Mandarin a plus.

Qualifications

• University degree with 6-8 years of working experience, ideally in luxury.
• Experience in commercial management, merchandising or analytics.
• International background and experience in global companies.
• Fluent in English; Mandarin / Cantonese a plus.

Responsibilities

• Lead the department in delivering timely reporting and ad-hoc analysis.
• Build and own the commercial product strategy from forecasting to POS.
• Collect and synthesize market feedback and communicate with HQ.
• Oversee merchandising and stock allocation across the network.
• Oversee Sales Forecasts including 5-year plans with rolling updates.
• Prepare estimates for sales and performance; ensure back-office excellence.
• Drive efficient processes from replenishment to invoicing and logistics.
• Oversee CS center coordination with HQ and cross-department collaboration.
• Lead Capex planning and new project briefs; manage vendor/contract talks.

Skills

Strategic thinking

Multitasking

Proactive

Agile working

Education

University degree with 6-8 years experience

Tools

Microsoft Excel

PowerPoint

SAP SD

SAP BI

Job description

• Lead the department in delivering timely reporting and deliver ad-hoc analysis if required
• Build and own the optimal commercial product strategy from forecasting to the POS with the objective to ensure the availability of the right product at the right place at any time
• Collect and synthesize product feedback from the market, facilitating effective interaction and communication with HQ.
• Lead the department to deliver optimized merchandising across the network and be the authority on stock allocation

Responsibilities

PRODUCT STRATEGY & MERCHANDISING

• Lead the department in delivering timely reporting and deliver ad-hoc analysis if required
• Build and own the optimal commercial product strategy from forecasting to the POS with the objective to ensure the availability of the right product at the right place at any time
• Collect and synthesize product feedback from the market, facilitating effective interaction and communication with HQ.
• Lead the department to deliver optimized merchandising across the network and be the authority on stock allocation

SALES PLANNING & OPERATIONS

• Oversee and maintain comprehensive Sales Forecasts, including 5-year plans and bridges, ensuring rolling forecasts are updated regularly (e.g., every two weeks).
• Prepare and analyze best estimates for sales and performance (e.g., every two months).
• Lead the department to deliver operational excellence within the back office and DTC channel
• Enable the achievement of commercial objectives with efficient processes from replenishment to invoicing, and oversee the team in the handling of the sales administration
• Pro-actively seek and leverage potential to further improve logistics flows and lead times

Retail Operations & Administration

• Oversee and optimize day-to-day retail operational processes to ensure efficiency, quality, and cost-effectiveness.
• Identify bottlenecks and inefficiencies in current workflows and implement solutions for continuous improvement.
• Ensure quality checks and manage Customer Service (CS) topics, including oversight of the CS centre and coordination with HQ.
• Collaborate with various departments to ensure seamless integration of operational strategies.

BUSINESS DEVELOPMENT (SUPPORTING MD)

• Prepare and follow up on store project P&L (Profit & Loss), HQ Boutique Financial Meeting, and CAR (Capital Appropriation Request) process across HQ and Richemont Group.
• Manage CAPEX Planning and tracking for new projects and initiatives.
• Lead new project briefing sessions, ensuring clear communication and alignment across stakeholders.
• Oversee contracts management, including leading initial conversations with legal teams and commercial leads.
• S&D budget planning and controlling for internal.

Requirements

SOFT SKILLS

• Strategic thinker with a results-oriented mindset and a proactive approach to problem-solving.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
• Pro-active, “can-do” attitude, creativity driving out-of-the-box solutions
• High flexibility, self-awareness and agile working attitude
• Strong analytical skills finance background is preferred
• High level of adaptability and resilience.
• Team player to co-ordinate across stakeholders
• Good interpersonal skills; effective and persuasive

Professional Experience

• University degree with 6-8 years of working experience, ideally in the luxury industry
• Relevant experience in commercial management, merchandising, business development or business analytics
• International background and experience in international companies
• Expertise in Microsoft Excel, PowerPoint and SAP (SD and BI modules)
• Eloquent and fluent in English (spoken and written), Mandarin / Cantonese is a plus (spoken)