Onboarding Product Manager

Global Payments Inc.; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Global Payments Inc. is seeking an Onboarding Product Manager to shape the onboarding and activation roadmap across Asia markets. You’ll work with Engineering, Design, Revenue, Operations, and Customer teams to turn insights into scalable solutions in an Agile environment.

Join a global payments leader focused on customer lifecycle, activation metrics, and growth outcomes. This role offers exposure across Asia-Pacific markets and high-growth environments.

Qualifications

• Experience leading product discovery and end-to-end delivery in fintech/payments.
• Proven ability to align business goals with customer needs.
• Strong analytical skills with data-driven decision making.

Responsibilities

• Own and drive onboarding and activation product strategy and roadmap across Asia markets.
• Lead customer-centric discovery using data, insights, and research to identify opportunities and reduce journey friction.
• Partner with Engineering, Design, Revenue, Operations, and Customer teams to define requirements, manage backlogs, and deliver scalable solutions through Agile frameworks.
• Measure and optimize product performance through activation and onboarding efficiency, customer experience, and commercial metrics.
• Lead cross-market initiatives balancing regional consistency with local business needs.

Skills

Product management

Agile methodologies

Data-driven decisions

Cross-functional

Customer onboarding

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for an Onboarding Product Manager to join our ever evolving team and help shape the future of global commerce. Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to develop new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.

What you’ll own

• Own and drive the onboarding and activation product strategy and roadmap across Asia markets, ensuring alignment with customer and business goals.

• Lead customer-centric discovery initiatives, using data, insights, and research to identify opportunities, prioritize improvements, and reduce journey friction.

• Partner with Engineering, Design, Revenue, Operations, and Customer teams to define requirements, manage backlogs, and deliver scalable solutions through Agile frameworks.

• Measure and optimize product performance through activation, onboarding efficiency, customer experience, commercial metrics, experimentation, and continuous improvement.

• Lead complex, cross-market product initiatives and facilitate stakeholder alignment to balance regional consistency with local business requirements.

What you’ll bring

• Proven product management experience in technology, SaaS, fintech, or payments environments, with end-to-end ownership of the product lifecycle from strategy and discovery to delivery and optimization.

• Strong commercial and analytical mindset, using data-driven insights to improve onboarding, activation, customer engagement, and growth outcomes.

• Skilled in Agile delivery, stakeholder management, and cross-functional collaboration to drive successful product execution and business results.

It's a bonus if you have

• Experience within FinTech, payments, merchant onboarding or eCommerce.

• Experience working across Asia-Pacific markets.

• Exposure to onboarding, activation, risk, compliance or customer lifecycle products.

• Experience working in scale-up or high-growth environments.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].