Officer, Strategy Support

Manulife/John Hancock

Hong Kong

Hybrid

HKD 420,000 - 540,000

Full time

47 hours ago

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Benefits offered by this job

Flexible work policy

Career growth

Professional development

Job summary

Manulife/John Hancock in Hong Kong seeks an Officer, Strategy Support to provide administrative, coordination and analytical support to the senior executive and strategy team. You will help organize meetings, track initiatives, and ensure timely follow-through while preparing summaries, briefing materials and regular management reports.

You will work with business leaders and internal and external stakeholders, maintain initiative trackers, coordinate travel, and draft confidential

Qualifications

University degree or equivalent relevant experience.
Minimum 3 years’ relevant experience in calendar management and administrative support.
Experience in project coordination or supporting a strategy team is advantageous.
Proficiency with Microsoft Office, especially Outlook, Word, Excel and PowerPoint.

Responsibilities

Provide day-to-day administrative and coordination support to the senior executive and strategy team.
Independently prioritize day-to-day requests and handle routine administrative matters.
Manage calendars, coordinate agendas and materials, and flag urgent matters.
Organize meetings, record key decisions and action items, follow up on outstanding actions.
Maintain initiative trackers, collect progress updates, track deadlines and dependencies.
Coordinate information flow with leaders and stakeholders to support timely inputs.
Gather information, perform basic research and prepare summaries and reports.
Review incoming correspondence, highlight actions and draft confidential documents.
Coordinate travel arrangements and expense reporting; maintain records.
Maintain confidential files and provide other support with discretion.

Skills

Calendar management

Meeting coordination

Administrative support

Basic research & analysis

Stakeholder coordination

Communication

Education

University degree or equivalent experience

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Job Summary

The Officer, Strategy Support provides administrative, coordination and analytical support to the senior executive and strategy team to enable effective execution of Manulife’s strategic priorities. The role focuses on organizing meetings and priorities, coordinating stakeholders, tracking initiatives and ensuring timely follow-through. Working with business leaders and internal and external stakeholders, the role keeps information and actions organized, prepares meeting and reporting materials, supports basic research and analysis, and helps keep decisions and commitments on track.

Position Responsibilities:

Provide day-to-day administrative and coordination support to the senior executive and strategy team, helping them stay focused on strategic priorities.
Independently prioritize day-to-day requests and handle routine administrative matters, escalating issues that require the executive’s input or decision.
Manage calendars and meeting requests, coordinate agendas and materials, and flag urgent matters or scheduling conflicts.
Organize meetings and planning discussions, record key decisions and action items, and follow up with responsible colleagues on outstanding actions.
Maintain initiative trackers and simple project plans, collect progress updates, track deadlines and dependencies, and flag delays or issues to the executive and strategy team.
Coordinate information flow with business leaders and internal and external stakeholders, including Board and committee contacts where required, to support timely inputs and follow-through on commitments.
Gather and organize information, carry out basic research and analysis, and prepare summaries, presentations, briefing materials and regular management reports under the guidance of the strategy team.
Review and organize incoming correspondence and materials, highlight required actions and deadlines, and draft confidential correspondence and documents as directed.
Coordinate travel arrangements and itineraries, complete expense reports and maintain accurate expense records.
Maintain confidential files and records, organize the role’s workload and provide other support as assigned, exercising sound judgment and discretion.

Required Qualifications:

University degree or equivalent relevant experience.
Minimum 3 years’ relevant experience, including calendar management, meeting coordination, correspondence and administrative support.
Experience in project coordination, supporting a strategy team or working in financial services is an advantage.
Comfortable gathering and organizing information, performing basic analysis and preparing clear summaries; specialist strategy or actuarial expertise is not required.
Strong interpersonal and communication skills, with the ability to coordinate with senior stakeholders and prepare clear meeting notes, presentations and confidential correspondence.
Strong organization, attention to detail and prioritization skills, with the ability to coordinate meetings, maintain initiative trackers and follow up on actions independently and under tight deadlines.
Sound judgment, discretion, tact and diplomacy when handling sensitive information and contacts.
Proficiency in Microsoft Office, particularly Outlook, Word, Excel and PowerPoint, for scheduling, maintaining trackers and preparing spreadsheets, presentations and reports.
Ability to learn and follow organizational policies and administrative processes, with a practical, service-oriented approach.
Fluent English is mandatory; written and spoken Mandarin and Cantonese are preferred.

What motivates you?

You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

Recent awards include: