Officer, Customer Service Executive, Telemarketing

DBS Bank Ltd; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

DBS Bank Ltd in Hong Kong is seeking a Product Sales professional within its Consumer Banking Group. The role focuses on handling phone-in applications and promoting unsecured loans, credit cards, and banking products to customers.

Candidates should have at least 1 year in customer service or sales, strong English and Chinese communication skills, and a polite, presentable demeanor. Putonghua is an advantage, with HKIB certification preferred.

Qualifications

• 1+ year in customer service or sales
• Good telephone manner and communication skills
• Written and spoken English and Chinese proficiency; Putonghua a plus
• HKIB Certified Banker preferred
• Presentable, pleasant and polite

Responsibilities

• Handle phone-in applications and inquiries for unsecured loans, credit card loans & banking products/services
• Conduct outgoing calls to promote loans and banking products
• Perform end-to-end application follow-up: collect documents, confirm loans, handle sales tasks
• Strictly follow required operational procedures and workflows
• Comply with external regulations and internal compliance policies

Skills

Sales experience

Customer service

Communication skills

Telephone manners

Bilingual English/Chinese

Putonghua

Education

HK secondary education (HKCEE/DSE)

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle phone-in applications and enquires of Unsecured loans, Credit Card loans & Banking related products and services
• To conduct out-going calls to provide Unsecured loans, Credit Card loans & Banking related products and services
• To perform end-to-end application follow up process in which required to follow up missing documents, conduct loan confirmation and handle other sales related tasks
• To strictly follow the required operational procedures and workflow
• To comply with both external regulatory codes and internal compliance policy

Requirements

• Secondary Education (HKCEE/DSE) holder or equivalent
• Minimum 1 year of experience in customer services or sales
• Good telephone manner and communication skills
• Presentable, pleasant and polite
• Meet and exceed sales target
• Good command of written and spoken English and Chinese; fluency in Putonghua is an advantage
• HKIB Certified Banker preferred

Location:

Two Harbour Square

Job:

Product Sales

Schedule:

Regular