Membership Services Assistant - Hotline (1 year temp)

The Hong Kong Jockey Club; Sha Tin; On-site; HKD 201,000 - 290,000; Full time

Job summary

The Hong Kong Jockey Club, Sha Tin Communications & Technology Centre, Sha Tin Racecourse, Sha Tin

is seeking a Member Services Support to assist Members via our 7-day hotline, manage raceday and non-raceday reservations, and provide mobile app technical support in line with Club policies. The role requires a university degree and at least 1 year in service, plus Cantonese/English fluency and MS Office skills.

Qualifications

• University degree and at least 1 year in service industry.
• Call centre experience is an advantage.
• Good understanding of Customer Management System.
• Fluency in Cantonese and English; written English.

Responsibilities

• Provide services via 7-day operation hours in Members Services Hotline and perform telesales activities within appropriate timelines to drive initiatives of different programmes.
• Address members' general inquiries, perform raceday and non-raceday reservations and provide mobile app technical support in accordance with the Club's standard policies and procedures.
• Communicate with internal colleagues to ensure Members' needs are being handled and followed-up.
• Record and follow Members' feedbacks and complaints timely.
• Accept duties assigned by the Line Manager(s).

Skills

Bilingual Cantonese/English

Written English

MS Office proficiency

Call centre experience

Education

University degree

Tools

Customer Management System

MS Office

Job description

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

Job description:

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Department

The Membership Services Department plays an essential role in providing co-ordination and administrative support, and amenities to the Club's 29,000 Members and their families.

The Job

• To provide services and support by 7-day operation hours in Members Services Hotline and perform telesales activities within appropriate timelines to drive initiatives of different programmes.

• To address members' general inquiries, perform raceday and non-raceday reservations and provide mobile app technical support in accordance with the Club's standard policies and procedures.

• To communicate with the internal colleagues to ensure that Members' needs are being handled and followed-up.

• To record and follow Members' feedbacks and complaints timely.

• To accept the duties which assigned by the Line Manager(s).

About You

• A university degree holder with minimum 1-year experience in service industry.

• Experience in Call Centre is an advantage.

• Good understanding of Customer Management System.

• Strong co-ordination skills with fluency in spoken Cantonese and English and in written English.

• Knowledge in written Chinese and spoken Mandarin is an advantage.

• Hands-on experience of MS Office applications (Word, Excel and PowerPoint).

• Chinese typing is preferable.

Working Locations:

Sha Tin Communications & Technology Centre, Sha Tin Racecourse, Sha Tin

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [e-mail]. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.