Manager/ Senior Manager (Process Transformation), Wealth Proposition & Management

FWD Group Management Holdings; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Benefits offered by this job

5-day work week

20-22 days annual leave

Job summary

FWD Group in Hong Kong seeks an experienced AI & Process Transformation professional to drive AI initiatives, digital transformation and data analytics across product development, portfolio management and reporting. You will partner with IT and business teams to design, test and roll out solutions.

Ideal candidates have 6–8 years in life insurance, strong project management, business analysis and stakeholder management skills, plus a hands-on mindset for AI, automation and process improvement in

Qualifications

• University degree in Business, Information Systems, Computer Science, Finance, Economics, Actuarial Science or a related discipline.
• Minimum 6-8 years of relevant experience in the life insurance industry, with experience in business analysis, project management, operations, technology/digital transformation or product management.
• Good understanding of life insurance operations and the end-to-end insurance value chain, with basic knowledge of life insurance products and key product concepts.
• Hands-on life insurance product development experience is not essential, but exposure to product implementation, insurance operations, system development or business transformation would be an advantage.
• Strong project management capabilities, with proven experience managing cross-functional projects involving both business and technology stakeholders.
• Strong business analysis and problem-solving skills, with the ability to understand business processes, identify pain points and translate business needs into clear requirements and practical solutions.
• Strong stakeholder management and communication skills, with the ability to bridge business and IT teams effectively.
• Demonstrated experience in driving business transformation, process improvement, AI, automation or other digital initiatives.
• Good knowledge and practical experience in using AI, automation, data analytics and digital tools to improve productivity and quality of work.
• Curious and passionate about technology, with the ability to identify practical applications of emerging technologies within a business environment.
• Self-motivated, agile and comfortable working in a fast-paced and evolving environment.
• Candidates with less experience may be considered for Manager.
• We offer 5-day work, 20-22 days annual leave

Responsibilities

• Drive AI and digital transformation initiatives within the team, identifying and prioritizing use cases to enhance operational efficiency, quality of work and decision-making.
• Lead the implementation of AI-enabled solutions, working closely with IT and relevant stakeholders on business requirements, solution design, testing, implementation and rollout.
• Explore and promote practical applications of generative AI, automation and data analytics across product development, portfolio management, reporting, market intelligence and other day-to-day product management activities.
• Drive adoption and change management for new AI tools and solutions, including development of workflows, best practices and user guidance to embed new capabilities into the team's ways of working.
• Establish appropriate success measures and monitor the business benefits and effectiveness of implemented solutions.
• Support product development and implementation initiatives, from proposition development through implementation and launch.
• Prepare and review product specifications, product materials and business/user requirements, and drive cross-functional alignment across Actuarial, Distribution, Marketing, Operations, IT, Finance, Risk, Legal and Compliance.
• Act as project manager for assigned product initiatives, managing project plans, timelines, dependencies, deliverables and issues.
• Support the development and execution of strategy for wealth products, aligned with the Company's business objectives.
• Conduct market, customer and competitor analysis to identify emerging trends, proposition gaps and new business opportunities.
• Support the development of customer-centric and commercially viable product propositions addressing the needs of target customer segments and distribution channels.
• Apply analytical and technology capabilities to support new proposition development and product enhancement.
• Develop and enhance analytics and reporting solutions to improve transparency of product and portfolio performance; identify opportunities to simplify and automate portfolio monitoring and product maintenance processes.
• Support product maintenance, enhancement and other business initiatives through effective project management and cross-functional coordination.

Skills

Business analysis

Project management

Operations

Digital transformation

AI & automation

Stakeholder management

Product management

Education

University degree

Job description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

The Job

AI & Process Transformation

Drive AI and digital transformation initiatives within the team, identifying and prioritizing use cases to enhance operational efficiency, quality of work and decision-making.

Lead the implementation of AI-enabled solutions, working closely with IT and relevant stakeholders on business requirements, solution design, testing, implementation and rollout.

Explore and promote practical applications of generative AI, automation and data analytics across product development, portfolio management, reporting, market intelligence and other day-to-day product management activities.

Drive adoption and change management for new AI tools and solutions, including development of workflows, best practices and user guidance to embed new capabilities into the team's ways of working.

Establish appropriate success measures and monitor the business benefits and effectiveness of implemented solutions.

Product Development & Implementation

Support product development and implementation initiatives, from proposition development through implementation and launch.

Prepare and review product specifications, product materials and business/user requirements, and drive cross-functional alignment across Actuarial, Distribution, Marketing, Operations, IT, Finance, Risk, Legal and Compliance.

Act as project manager for assigned product initiatives, managing project plans, timelines, dependencies, deliverables and issues.

Product Strategy & Proposition

Support the development and execution of strategy for wealth products, aligned with the Company's business objectives.

Conduct market, customer and competitor analysis to identify emerging trends, proposition gaps and new business opportunities.

Support the development of customer-centric and commercially viable product propositions addressing the needs of target customer segments and distribution channels.

Apply analytical and technology capabilities to support new proposition development and product enhancement.

Portfolio & Business Management

Support ongoing portfolio management activities through data analysis, management reporting and business insights.

Develop or enhance analytics and reporting solutions to improve transparency of product and portfolio performance; identify opportunities to simplify and automate portfolio monitoring and product maintenance processes.

Support product maintenance, enhancement and other business initiatives through effective project management and cross-functional coordination.

The Person

University degree in Business, Information Systems, Computer Science, Finance, Economics, Actuarial Science or a related discipline.

Minimum 6-8 years of relevant experience in the life insurance industry, with experience in business analysis, project management, operations, technology/digital transformation or product management.

Good understanding of life insurance operations and the end-to-end insurance value chain, with basic knowledge of life insurance products and key product concepts.

Hands-on life insurance product development experience is not essential, but exposure to product implementation, insurance operations, system development or business transformation would be an advantage.

Strong project management capabilities, with proven experience managing cross-functional projects involving both business and technology stakeholders.

Strong business analysis and problem-solving skills, with the ability to understand business processes, identify pain points and translate business needs into clear requirements and practical solutions.

Strong stakeholder management and communication skills, with the ability to bridge business and IT teams effectively.

Demonstrated experience in driving business transformation, process improvement, AI, automation or other digital initiatives.

Good knowledge and practical experience in using AI, automation, data analytics and digital tools to improve productivity and quality of work.

Curious and passionate about technology, with the ability to identify practical applications of emerging technologies within a business environment.

Self-motivated, agile and comfortable working in a fast-paced and evolving environment.

Candidates with less experience may be considered for Manager.

We offer 5-day work, 20-22 days annual l