Manager, Products and Solutions （ Digital Products)

Mastercard; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

Mastercard is seeking a Manager, Digital Products in Hong Kong to drive the development of a holistic product and innovation narrative for Greater China. You will create sales collateral, pricing, legal agreements, and combined implementation guides across the region.

You will own product lifecycles from readiness to deployment, work with market teams to identify opportunities, and leverage data analytics to improve products and payments workflows. Fluent Cantonese and English are required.

Qualifications

• 5+ years of work experience in financial services, with card products and digital payments.
• Experience delivering digital products including tokenization, authentication, instalment, contactless and QR solutions.
• Strong analytical capabilities using data to drive performance and insights.
• Fluent in Cantonese and English; excellent communication and collaboration skills.

Responsibilities

• Lead go-to-market strategy for tokenization-related products (e.g. SCOF, agent pay, Click to Pay).
• Serve as SME for instalment and tokenization products for customers and Mastercard teams.
• Own product management lifecycle from readiness to deployment and operational support.
• Collaborate with market teams to map payment landscape and identify new business opportunities.
• Provide solutions for authentication and payment credential management.
• Coordinate with Global team to capture trends and implement market requirements.
• Create and execute programs aligned with strategic initiatives.
• Leverage data analytics to derive insights for product and process improvements.
• Translate business needs into data requirements and present insights in business language.

Skills

Product management

Data analytics

Stakeholder collaboration

Communication

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Products and Solutions （ Digital Products)

Overview

As the Manager, Digital Products Hong Kong, you are responsible to drive the development of Mastercard’s holistic, cross-functional product and innovation narrative that uniquely positions Mastercard as the innovative thought leader. and create sales collateral and narratives, pricing, legal agreements and combined implementation and user guides across Greater China division.

Role

• Manage and execute go-to-market strategy and plan for payment tokenization-related products (e.g. SCOF, agent pay, Click to Pay), taking into account specific market conditions, legal, franchise and regulatory constraints
• Function as subject matter expert of instalment and payment tokenization-related products for customers and Mastercard teams
• Take ownership of the product management of specific products or features life-cycle from product readiness, product introduction, sales support, deployment, to operation support
• Connect with market teams and industry players to map payment landscape and to identify new business opportunities
• Provide solution for market needs and customer requirements related to authentication and payment credential management
• Work with Global team to capture global trends and latest product updates, and to implement market requirements
• Create and execute specific program, plan and initiatives according to the intended strategy
• Leverage data analytics to obtain insights and apply the insights for product, process and payment transaction improvement
• Translate business need into data analytic requirement, get the associated data to get insights, and present insights in business language

All About You

• 5+ year work experience in financial services industry. In-depth knowledge and experience in card products and digital payment processing is Mandatory.
• Experience executing and developing digital products including tokenization, authentication, instalment, contactless and QR solutions in complex environments. Strategy and business development experience is highly preferred.
• Strong analytics capabilities – demonstrated ability in utilizing internal and external data to manage performance and provide insights. Attention to detail is a must.
• Demonstrated ability to assess business needs, identify solutions and form solid analytical capabilities to deliver on business objectives.
• Highly-motivated self-starter with the flexibility to perform both tactical work and strategy-related work.
• Interpersonal, collaboration and relationship building skills, and a track record of building momentum with internal and external partners.
• Excellent oral and written presentation skills and proven ability to communicate effectively to audiences at all levels.
• Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects
• Fluent in both Cantonese and English

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.