Manager, HNW Underwriting

FWD Insurance; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Benefits offered by this job

5-day work week

20-22 days annual leave

Learning & development opportunities

Attractive package

Job summary

FWD Group in Hong Kong seeks an experienced High Net Worth Underwriter to support daily underwriting operations and maintain high service standards.

You will assess financial and medical risks, perform AML due diligence, and communicate underwriting decisions to agents, while upholding the company’s guidelines and customer focus. The role requires 5–10 years in underwriting and fluency in English and Chinese; a FALU or FLMI is advantageous.

Qualifications

• 5–10 years underwriting experience.
• FALU or FLMI is advantageous.
• Strong customer-centric approach with strong communication.

Responsibilities

• Support HNW underwriting daily operations.
• Ensure timely, consistent underwriting with agreed service.
• Perform risk assessment through financial and medical underwriting.
• Conduct AML due diligence and meet company requirements.
• Handle agent inquiries and clarify underwriting decisions.
• Keep underwriting manuals and procedures updated.
• Deliver underwriting decisions to agents promptly.
• Execute underwriting workflow effectively and monitor service standards.
• Handle ad-hoc assignments as needed.

Skills

Customer focus

English & Chinese

Detail-oriented

Independent

Education

Degree holder

FALU or FLMI advantageous

Job description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

The Job

• Support HNW Underwriting daily operation
• Ensure that all new applications are underwritten in a consistent and timely manner with agreed service
• Risk assessment by performing the financial and medical underwriting
• Conduct customer due diligence and ensure meeting the Company’s requirements on Anti-Money Laundering (AML) risk assessment
• Handle agent enquiry to deliver and clarify the underwriting decision
• Update underwriting manuals and procedures are required
• To provide and perform quality underwriting in accordance with the underwriting manual and to deliver each underwriting decision to agents in a timely manner
• To execute the underwriting workflow effectively and to keep monitoring the underwriting services are at all times meet with the committed service standard
• Handle ad-hoc assignments

The Person

• Degree holder and FALU or FLMI is advantage
• 5-10 years experiences in underwriting
• With HNW UW authority at USD 5M-10m above is preferred
• Strong sense of customer focus, considering impact on customers and business and responding promptly and co-operatively to internal and external customers balancing decisions with the needs of the customer and of the business
• Proactive working attitude, hardworking, good sense of collaboration, strong execution skills, willing to learn
• Detail-oriented with good presentation and communication skills.
• Good command of both written and spoken English & Chinese
• Self-motivated, independent, able to work under pressure

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.