Luxury Jewelry Client Services & Store Ops Lead

Classy Wheeler Limited; Hong Kong; On-site; HKD 167,000 - 290,000; Full time

Job summary

A luxury retail brand seeking a Customer Service Officer to support store operations and provide top-notch customer service. The ideal candidate will have a diploma and at least 2 years of experience in the High Jewellery or Luxury Retail industry, possess excellent communication and interpersonal skills, and be fluent in both English and Chinese. Candidates must thrive in a dynamic and fast-paced environment, contributing to operational excellence and service improvement strategies.

Qualifications

• Minimum 2 years of relevant experience preferably in the High Jewellery/Luxury Retail industry.
• Able to work in a dynamic and fast-paced environment.

Responsibilities

• Support store daily operation and provide customer service according to company standards.
• Assist in cashiering, inventory control, personnel, and housekeeping.
• Perform admin duties for the store.

Skills

Excellent communication skills

Interpersonal skills

Proficient in English and Chinese

Education

Diploma holder

Job description

A luxury retail brand seeking a Customer Service Officer to support store operations and provide top-notch customer service. The ideal candidate will have a diploma and at least 2 years of experience in the High Jewellery or Luxury Retail industry, possess excellent communication and interpersonal skills, and be fluent in both English and Chinese. Candidates must thrive in a dynamic and fast-paced environment, contributing to operational excellence and service improvement strategies.