Luxury Client Experience Specialist

Moncler; Hong Kong; On-site; HKD 241,000 - 368,000; Full time

Job summary

Moncler is seeking a Client Advisor in Hong Kong who excels in delivering exceptional sales results and embodies the brand's values. You will build long-lasting relationships by understanding client needs and showcasing product knowledge.

Key duties include clienteling, after-sales support, stock accuracy, and maintaining store image through windows and displays, while contributing to a premium client experience with a positive, adaptable mindset.

Qualifications

• Passion for and understanding of industry trends.
• Local language: Fluent.
• Positive mindset and openness to change.
• Professionalism: reliable, responsible and ethical.
• Eager to learn and adapt to innovation.

Responsibilities

• Sales activities and applying product knowledge to clients.
• Clienteling and after-sales support to build lasting relationships.
• Maintain client experience and adhere to store procedures.
• Administrative procedures compliance.
• Stock management in store warehouse.
• Maintain store image through windows and display.

Skills

Sales

Product Knowledge

Clienteling

After-sales

Client Experience

Job description

Moncler is seeking a Client Advisor in Hong Kong who excels in delivering exceptional sales results and embodies the brand's values. You will build long-lasting relationships by understanding client needs and showcasing product knowledge.

Key duties include clienteling, after-sales support, stock accuracy, and maintaining store image through windows and displays, while contributing to a premium client experience with a positive, adaptable mindset.