Luxury Beauty L&D Partner: Elevate Client Experience

Chanel, Inc.; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Chanel, Inc. is seeking a Learning & Development partner in Hong Kong to accelerate the digital experience by evolving the learning strategy for Beauty Advisors. You will design personalized programs, coach managers, and align with retail leadership to enhance client service standards.

The role focuses on integrating talent development with retail operations to deliver impactful learning journeys and elevated client experiences across Chanel boutiques.

Qualifications

• Experience in people interactions, coaching and training is required.
• Strong client-centric mindset and service excellence.
• Excellent communication and influence skills.
• Ability to work independently with mobility and retail hours.

Responsibilities

• Curate personalized learning solutions for Beauty Advisors (BA).
• Coach Area Managers and Boutique Managers to elevate the BA learning journey.
• Drive cross-functional collaboration between Talent Development and Retail.

Skills

People skills

Coaching

Training

Communication

Time management

Education

Degree or diploma

Job description

Chanel, Inc. is seeking a Learning & Development partner in Hong Kong to accelerate the digital experience by evolving the learning strategy for Beauty Advisors. You will design personalized programs, coach managers, and align with retail leadership to enhance client service standards.

The role focuses on integrating talent development with retail operations to deliver impactful learning journeys and elevated client experiences across Chanel boutiques.