Lead Digital Banking Product & Customer Experience

Chiyu Banking Corp Ltd; Hong Kong; On-site; HKD 480,000 - 900,000; Full time

Job summary

Chiyu Banking Corp Ltd seeks a capable product professional to oversee end-to-end development of digital banking offerings, including mobile and online channels, with a focus on user experience and performance.

The role requires 4–6 years in banking/financial services, strong market research skills, and proven product design and project management experience. Mandarin proficiency is advantageous, with English and Chinese fluency expected.

Qualifications

• Bachelor's degree or above in Finance, Business Administration, IT or related disciplines.
• 4–6 years’ experience in banking/financial sector with digital banking knowledge.
• Strong market research and data analytics skills to translate insights into actions.
• Proven experience in product design and project management with ability to manage multiple projects independently.
• Excellent communication, coordination, and teamwork skills.

Responsibilities

• Oversee end-to-end development of digital banking products including requirement analysis, design planning, system development, testing, launch and continuous enhancement.
• Manage the operation and integration of digital banking channels such as mobile banking app, online banking, and mobile payment, ensure smooth compatibility with branch electronic devices.
• Conduct in-depth market research and customer behavior analysis and provide insights for product innovation and optimization.
• Work closely with technical teams to drive system development, enhancement and upgrading, ensure product stability and excellent user experience.
• Formulate and implement product marketing strategies and collaborate with marketing team to enhance brand awareness and user engagement.
• Keep abreast of latest fintech development and market trends, propose timely improvements to maintain product competitiveness.
• Handle customer feedback and complaints related to digital banking products, drive continuous product and service improvement.
• Perform other ad-hoc duties as assigned.

Skills

Product design

Project management

Data analytics

Front-end development

Communication

Education

Bachelor's degree in Finance or related fields

Job description

Chiyu Banking Corp Ltd seeks a capable product professional to oversee end-to-end development of digital banking offerings, including mobile and online channels, with a focus on user experience and performance.

The role requires 4–6 years in banking/financial services, strong market research skills, and proven product design and project management experience. Mandarin proficiency is advantageous, with English and Chinese fluency expected.