Hybrid Business Analyst - Process Improvement & Travel Perks

HK Express; Hong Kong; Hybrid; HKD 350,000 - 700,000; Full time

Benefits offered by this job

Free travel for you and your family

Hybrid working

Shuttle buses to main locations

Job summary

HK Express is seeking a Business Analysis / Business Partner to collaborate with stakeholders, gather and prioritize requirements, and translate needs into BRDs, user stories, and process flows. You will partner with IT to drive delivery and champion process improvements.

This role supports a hybrid work model in Hong Kong, with opportunities to influence projects across the regional network. You will work with a diverse team, leverage tools like Jira, Confluence, Power BI, and Visio to deliver

Qualifications

• At least 3 years in business or systems analysis with IT exposure.
• Bachelor's degree in Business, Information Systems, CS or related field.
• BA certifications preferred: PMI-PBA or AAC.
• Ability to document BRDs, user stories, and process flows.
• Strong analytical, problem-solving and communication skills.
• Familiarity with Jira, Confluence, SQL, and BI tools.

Responsibilities

• Collaborate with stakeholders to gather, validate and prioritize requirements.
• Translate needs into BRD, user stories, and process maps.
• Partner with IT teams to guide delivery and identify solutions.
• Drive process optimization through redesign or automation.
• Manage project scope, milestones, risks, and dependencies end-to-end.
• Support UAT, training materials, and post-implementation reviews.

Skills

Analytical thinking

Communication & facilitation

Requirements gathering

Change management

Education

Bachelor's degree in Business/Information Systems/Computer Science

PMI-PBA

AAC

Tools

Jira

Confluence

Visio

Lucidchart

MS Planner

SQL

Power BI

Job description

HK Express is seeking a Business Analysis / Business Partner to collaborate with stakeholders, gather and prioritize requirements, and translate needs into BRDs, user stories, and process flows. You will partner with IT to drive delivery and champion process improvements.

This role supports a hybrid work model in Hong Kong, with opportunities to influence projects across the regional network. You will work with a diverse team, leverage tools like Jira, Confluence, Power BI, and Visio to deliver