Head of Wallet Operations

Binance; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Binance, a leading global blockchain ecosystem, seeks a senior leader for wallet operations and product/operations management. You will oversee daily wallet deposits/withdrawals, monitor on-chain activity, and coordinate upgrades while driving cross-functional strategies to enhance the user experience.

Ideal candidates have 8+ years in product/ops and 5+ years in crypto wallet operations, with strong communication skills and ability to navigate a fast-paced crypto environment.

Qualifications

• 5+ years in crypto wallet operations, blockchain infrastructure, or a related role.
• 8+ years of experience in Product/Operations Management.
• Familiarity with blockchain technologies (EVM, Polkadot, Cosmos, etc.).
• Knowledge of on-chain analysis tools and DeFi protocols.
• Experience with wallet custody models (Hardware wallet, MPC, HSM, KSM).

Responsibilities

• Oversee wallet operations and deposits/withdrawals for exchange wallets.
• Monitor and resolve blockchain transaction delays or failures.
• Maintain uptime of exchange wallets and coordinate network upgrades.
• Drive wallet product strategy, cross-functional collaboration, and external communication.
• Support risk mitigation, compliance, and regulator/auditor interactions.
• Identify and implement process optimizations to improve efficiency and user experience.
• Lead business growth initiatives by developing/integrating new wallet products.

Skills

Crypto wallets

Wallet operations

Blockchain infra

On-chain analysis

Regulatory liaison

Problem solving

Communication

Tools

Nodes

Signing services

HSM

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

Wallet Management:

• Crypto wallet product owner role, offer industry wide leading CEX crypto deposit withdraw safekeep service.
• Oversee daily operations of exchange wallets, including deposits, withdrawals.
• Monitor blockchain transactions to ensure timely processing and resolve delays or failures
• Maintain operational uptime of exchange wallets
• Coordinate and complete network upgrades, token events and testing with no issues

Risk Mitigation & Compliance

• Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
• Continuously review existing risk and controls to prevent potential future impact to the firm or users

Process Optimization

• Review internal processes and simplify or automate processes to enhance efficiency and users experience
• Analyze competitor product and industry trends to identify potential product/process enhancements

Cross-Functional & External Collaboration

• Work with Customer Support to resolve wallet-related user inquiries
• Drive the strategy and partner with Stakeholders across various departments to solve customer pain-points and enhance our product user experience
• Communicate and collaborate with regulators, auditors and external parties

Business Growth

• Drive the CEX business growth strategy and develop/integrate new products to increase market share

Requirements

• 5+ years in crypto wallet operations, blockchain infrastructure, or a related role
• 8+ years of experience in Product/Operations Management
• Familiarity with various blockchain technologies notwithstanding EVM, Polkadot, Cosmos, etc.
• Familiarity with on-chain analysis tools, DeFi protocols, and new projects
• Familiarity with wallet infrastructure such as nodes, signing services and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody)
• Excellent problem-solving and communication skills
• Ability to stay calm in pressure situations and make clear decisions with thorough impact analysis
• Ability to thrive in a fast-paced, 24/7 crypto environment, passionate and self starter
• Tradfi experience in Issuer Services & Custody is a plus

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.