Global Driver Service Lead - Markets & Operations

Lalamove; Hong Kong; On-site; HKD 750,000 - 1,100,000; Full time

Job summary

Lalamove is seeking a Lead, Driver Service Management (Markets & Operations) in Hong Kong to oversee driver service strategies and operational excellence across multiple markets. You will bridge local market teams with central functions, ensuring frameworks align with growth objectives and brand standards.

The role demands strong English communication, data-driven analysis, and a track record of implementing scalable processes.

Qualifications

• 5+ years of experience in Operations or Platform Governance within a high-growth marketplace.
• Strong stakeholder management and project management experience.
• High proficiency in English and strong communication skills.
• Analytical and data-driven, comfortable using data to inform decisions.
• Ability to champion new processes from plan to close.

Responsibilities

• Review market performance in terms of Driver Management.
• Collaborate with Driver Operations and Platform Growth to ensure quality supply.
• Provide standardized compliance playbooks and infraction governance protocols.
• Protect brand reputation while supporting local operational nuances.
• Support the strategy team in defining the Service Quality framework from market feedback.

Skills

Stakeholder management

Project management

English proficiency

Data-driven

Process implementation

Attention to detail

Job description

Lalamove is seeking a Lead, Driver Service Management (Markets & Operations) in Hong Kong to oversee driver service strategies and operational excellence across multiple markets. You will bridge local market teams with central functions, ensuring frameworks align with growth objectives and brand standards.

The role demands strong English communication, data-driven analysis, and a track record of implementing scalable processes.