Global Application Support Specialist – Follow-the-Sun Coverage

Morgan Mckinley Limited; Hong Kong; Vor Ort; HKD 457.000 - 547.000; Vollzeit

Zusammenfassung

Morgan Mckinley Limited in Hong Kong is recruiting an Application Production Support specialist to join a global team. You will provide follow-the-sun support, ensuring the stability, performance, and reliability of key financial applications across Asia hours.

Responsibilities include serving as the first-line contact, owning incidents in ServiceNow, monitoring system health, performing RCA investigations, and coordinating production releases with cross-functional engineers.

Qualifikationen

• Bachelor's degree in Computer Science with 3 years in application or production support in financial services.
• Solid ITIL knowledge; exposure to enterprise infrastructure and secure file transfer is a plus.
• Strong troubleshooting and methodical approach to complex technical issues.
• Fluent English and Chinese communication; able to work under pressure in a global team.

Aufgaben

• Serve as first-line contact for inquiries; own incidents and requests within SLAs using ServiceNow.
• Monitor system health, investigate performance anomalies, respond to availability alerts.
• Contribute to RCA investigations, document workarounds, and drive remediation.
• Participate in design reviews and oversee production releases.
• Perform shift handovers across regions and coordinate with engineering teams during incidents.

Kenntnisse

ITIL

Troubleshooting

Incident management

English & Chinese communication

Cross-regional collaboration

Ausbildung

Bachelor's degree in Computer Science

Tools

ServiceNow

Swift messaging

Secure file transfer protocols

Jobbeschreibung

Morgan Mckinley Limited in Hong Kong is recruiting an Application Production Support specialist to join a global team. You will provide follow-the-sun support, ensuring the stability, performance, and reliability of key financial applications across Asia hours.

Responsibilities include serving as the first-line contact, owning incidents in ServiceNow, monitoring system health, performing RCA investigations, and coordinating production releases with cross-functional engineers.