GIS Operations & Reliability Specialist

Ampstek; Hong Kong; On-site; HKD 446,000 - 781,000; Full time

Job summary

Ampstek is seeking an IT Production Support professional in Hong Kong to provide daily BAU support for GIS and related systems, ensuring availability, stability, and security for business use. The role includes incident management, root cause analysis, and service restoration within SLA targets to keep critical systems running smoothly.

You will coordinate maintenance activities like patch deployments, upgrades, security remediation, and configuration management, while performing health checks,

Responsibilities

• Provide daily BAU support to ensure GIS and related systems remain available, stable, secure, and fit for business use.
• Perform incident management, problem investigation, root cause analysis, and service restoration within agreed SLA targets.
• Coordinate with user and team members to implement system maintenance activities, including patch deployment, version upgrades, security remediation, and configuration management.
• Conduct regular system health checks, performance monitoring, capacity reviews, and preventive maintenance activities.
• Manage service requests, user enquiries, operational troubleshooting, issue resolution and other production support activities.
• Support environment management, backup verification, disaster recovery exercises, and business continuity activities.
• Identify opportunities for system optimization, process improvement, and automation to enhance operational efficiency.]
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• JOB_SUMMARY_SHORT_PLACED_HERE
• COMPANY NAME: AmpstekKEY POINTS: daily BAU support, incident mgmt, patching, monitoring, DR, optimization

Job description

Ampstek is seeking an IT Production Support professional in Hong Kong to provide daily BAU support for GIS and related systems, ensuring availability, stability, and security for business use. The role includes incident management, root cause analysis, and service restoration within SLA targets to keep critical systems running smoothly.

You will coordinate maintenance activities like patch deployments, upgrades, security remediation, and configuration management, while performing health checks,