Fraud Risk & Analytics Lead

Hang Seng Bank; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Hang Seng Bank in Mong Kok, Hong Kong, seeks a Manager Fraud Management to lead the RBW fraud framework, investigate cases, and coordinate regulatory responses. You will use data analytics, manage offshore teams, deliver training, and drive risk-based improvements in a high-pressure environment.

The role requires at least five years of banking experience, strong analytical and communication skills, and fluency in English and Chinese. Full-time on-site in Hong Kong with competitive compensation.

Qualifications

• Banking experience in fraud risk, AML, and regulatory requirements.
• Strong analytical and stakeholder management skills.
• Fluent in English and Chinese.
• Able to work effectively under pressure.

Responsibilities

• Strengthen and oversee the RBW fraud and mule control framework, ensuring compliance, risk mitigation, and operational efficiency.
• Coordinate responses to fraud and mule incidents, customer complaints, and regulatory enquiries, including after-hours support and business trip when required.
• Assess and address current and emerging fraud risks, implementing effective controls and recommending improvements.
• Utilize data analytics and machine learning to identify fraud trends and enhance detection strategies.
• Lead investigations into fraud and scam cases, ensuring compliance with policies and regulations.
• Prepare reports for internal and regulatory review, support chargeback and recovery processes.

Skills

Fraud risk

AML

Data analytics

Stakeholder mgmt

Bilingual EN/CN

Education

Bachelor's degree

Job description

Hang Seng Bank in Mong Kok, Hong Kong, seeks a Manager Fraud Management to lead the RBW fraud framework, investigate cases, and coordinate regulatory responses. You will use data analytics, manage offshore teams, deliver training, and drive risk-based improvements in a high-pressure environment.

The role requires at least five years of banking experience, strong analytical and communication skills, and fluency in English and Chinese. Full-time on-site in Hong Kong with competitive compensation.