Fraud Operations Lead (Offshore Delivery)

Hang Seng Bank; Hong Kong; On-site; HKD 420,000 - 650,000; Full time

Job summary

Hang Seng Bank is seeking an Assistant Manager, Fraud Operations within BFC (RBW Fraud). This role supports onshore management and oversees offshore Fraud Operations, ensuring performance, quality, and timely case progression within a dynamic, high-volume environment.

The successful candidate will drive process enhancements, perform control checks, and provide management with clear reporting and insights while maintaining strong English/Chinese communication skills.

Qualifications

• University degree in Business, Finance, Banking, Accounting, Risk, Statistics, Data/IT or related fields.
• Minimum 2 years in fraud operations, fraud/AML investigations, financial crime operations, or related audit/risk/control functions.

Responsibilities

• Monitor queue health, throughput, SLA/turnaround, and drive interventions with offshore/onshore stakeholders.
• Act as escalation point for offshore Fraud Operations to remove blockers and ensure timely progression of cases.
• Draft/update procedures and working instructions for BAU changes and governance.

Skills

Fraud operations

Analytical thinking

Communication skills

Offshore/offshore coordination

Self-motivation

Detail orientation

Multitasking under pressure

Bilingual (English/Chinese)

Education

Bachelor's degree

Tools

MS Excel

PowerPoint

Power Query

VBA

MS Access

Job description

Hang Seng Bank is seeking an Assistant Manager, Fraud Operations within BFC (RBW Fraud). This role supports onshore management and oversees offshore Fraud Operations, ensuring performance, quality, and timely case progression within a dynamic, high-volume environment.

The successful candidate will drive process enhancements, perform control checks, and provide management with clear reporting and insights while maintaining strong English/Chinese communication skills.