Field Service Engineer (158701)

Edwards Ltd.; Hong Kong Island; Remote; HKD 40,000 - 70,000; Full time

Job summary

A leading technology company in Hong Kong is seeking a Field Service Engineer to deliver expert repair services and ensure customer satisfaction. The role involves installation, maintenance, and troubleshooting, with a strong emphasis on teamwork and communication. Candidates should possess good engineering knowledge and a proactive attitude. This position requires significant travel to visit customers within the Hong Kong region.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation and benefits

Health and well-being

Qualifications

• Field service experience is a plus.
• Knowledge of Microsoft Office.
• Basic understanding of electrical and mechanical drawings.
• Experience with electro-mechanical assembly and electrical/PLC controls is a plus.
• Good engineering knowledge.
• Strong interpersonal and communication skills.
• Team player with a positive attitude under pressure.
• Fast learner and proactive.

Responsibilities

• Perform installation, commissioning, and maintenance at TSMC.
• Understand customer requests and communicate them to the team leader.
• Work effectively both independently and within a team.
• Respond promptly to after-hours calls.

Skills

Field service experience

Knowledge of Microsoft Office

Understanding of electrical and mechanical drawings

Experience with electro-mechanical assembly

Good engineering knowledge

Strong interpersonal skills

Team player

Fast learner and proactive

Job description

Overview

As a Field Service Engineer, your mission is to deliver expert repair services for our technological solutions, ensuring exceptional customer satisfaction while maintaining the highest safety standards. You are dedicated to optimizing the performance and durability of your customers' technology through your specialized skills. Your role is vital in supporting the operational success and technological progress of the industries that depend on these solutions.

Responsibilities

• Perform installation, commissioning, scheduled maintenance, troubleshooting, and field support at TSMC.
• Accurately understand customer requests and communicate them to the Field Service Team Leader.
• Work effectively both independently and within a team, demonstrating self-motivation, discipline, and a customer-focused mindset.
• Respond promptly to after-hours calls, ensuring a maximum response time of two hours.

To Succeed / Requirements

Apply even if you don’t meet all requirements. We value diverse experiences.

• Field service experience is a plus.
• Knowledge of Microsoft Office.
• Basic understanding of electrical and mechanical drawings.
• Experience with electro-mechanical assembly and electrical/PLC controls is a plus.
• Good engineering knowledge.
• Strong interpersonal and communication skills.
• Team player with a positive attitude under pressure.
• Fast learner and proactive.

Location & Travel

You will be part of our customer center in Hsinchu. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, Hong Kong (HK).

Benefits

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Take the next step: Apply for the role today