Executive, Customer Service (4-months contract)

MoneyHero Group (Nasdaq: MNY); Hong Kong Island; On-site; HKD 201,000 - 290,000; Full time

Job summary

MoneyHero Group is seeking a Customer Service Executive for our Hong Kong operations. You will handle customer inquiries via email, chat and phone, delivering friendly and effective support in Cantonese and English.

The role emphasizes accurate record-keeping, adherence to procedures, and collaboration with teammates to improve service quality and customer satisfaction.

Qualifications

• Fluency in written and spoken Cantonese is mandatory (HK).
• Good written and verbal English skills.
• Minimum 1 year in a customer service role handling email and chat.
• Proficiency with customer service software/tools.
• Strong problem-solving and critical thinking abilities.
• Able to multitask and prioritize effectively.
• Excellent attention to detail and a professional demeanor.

Responsibilities

• Respond promptly to customer inquiries via email, chat and phone.
• Resolve customer issues to ensure a positive experience.
• Provide clear information about MoneyHero's products and services.
• Escalate complex inquiries to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures for customer service.
• Contribute to continuous improvement of customer service processes.
• Collaborate with team members to meet department goals.

Skills

Cantonese

English

Customer service software

Problem solving

Multitasking

Attention to detail

Communication

Positive attitude

Job description

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. Its brand portfolio includes B2C platforms MoneyHero, SingSaver, Money101, Moneymax and Seedly, as well as the B2B platform Creatory. The Company also holds a preference share investment in Jirnexu Pte. Ltd. MoneyHero had over 280 commercial partner relationships as at June 30, 2026, and had approximately 3.7 million Monthly Unique Users across its platform for the three months ended June 30, 2026.

Executive, Customer Service

About the Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

The Executive, Customer Service Will Be Responsible For

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
• Effectively resolve customer issues and complaints to ensure a positive customer experience.
• Provide clear and concise information about MoneyHero's products and services.
• Escalate complex inquiries or complaints to the appropriate department or supervisor.
• Maintain accurate records of customer interactions and inquiries.
• Adhere to company policies and procedures regarding customer service.
• Contribute to the development and improvement of customer service processes.
• Collaborate with team members to achieve department goals and objectives.

In This Role, We Are Looking For Someone With

• Fluency in written and spoken Hong Kong's Cantonese is mandatory.
• Good written and verbal communication skills in English.
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
• Proficiency in using customer service software and tools.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and prioritize tasks effectively.
• Excellent attention to detail and accuracy.
• Positive and professional attitude.

What can you expect from us?

#MoneyHeroGroup

Impact

We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work

We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture

We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive

We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation

We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.