Enterprise User Services Specialist

SIG; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Susquehanna in Hong Kong seeks an IT Infrastructure Support Specialist to deliver high-level IT support for desktops, networks, and related services in the APAC region. You will help maintain a reliable and secure corporate IT environment for the HK office and partner with colleagues locally and internationally.

You will work with specialist engineers on implementation, maintenance and support of the IT infrastructure, ensuring smooth operations and strong service delivery for trading and

Qualifications

• 3+ years of experience in supporting office technologies (desktops, laptops, printers, phones).
• Excellent communication and collaboration skills; Cantonese and English proficiency.
• Strong troubleshooting skills with structured problem solving.
• Knowledge of Windows 11, Active Directory, DNS/DHCP, SCCM and MS Office.
• Basic networking concepts; experience with trading applications is a plus.

Responsibilities

• Provide high level IT infrastructure support to the Hong Kong office.
• Collaborate with local and international teams to deliver projects in APAC.
• Assist in implementation, maintenance, and support of IT infrastructure.
• Contribute to reliable, scalable IT services and user support.

Skills

Communication skills (English & Canton

Tools

Windows 11

Active Directory

DNS

DHCP

SCCM

MS Office

Networking basics

Job description

Overview

Susquehanna is looking for an IT Infrastructure Support Specialist. In this role, you will use your knowledge of the corporate IT environment to provide a high level of support and customer service to our Hong Kong office. You will work with your colleagues both local and international to deliver projects and solutions within the APAC region.

In this role, you will be exposed to a wide range of technologies from desktops and networks. You will need to be able to work with specialist engineers to assist in implementation, maintenance and support of all aspects of our IT infrastructure. This role offers the opportunity to work in a rewarding environment for a trading firm that values technology and would suit an individual that enjoys delivering solutions and providing a high level of support.

What you can expect from us:

Real Impact: By integrating sophisticated coding techniques with innovative engineering ideas, we design and optimize systems that can process massive amounts of data while still ensuring high performance and stability. You’ll see how your contributions towards developing and supporting leading-edge hardware and software technologiesmake a firm-wide impact that makes us all smarter, faster, and better.

Collaboration: You will partner closely with teams across to manage scalable and highly performant systems to support trading in the region and globally.

Growth: For many of our roles, we don’t expect you to have prior industry experience in proprietary trading or financial services to succeed at Susquehanna. We’re looking for people who are naturally curious, relentless problem solvers, and have the desire to continuously innovate, learn, and grow.

Benefits: Susquehanna offers a wide array of competitive employee perks & benefits

What we’re looking for

• 3+ years of experience in supporting office technologies (eg Desktops, Laptops, Microsoft Windows, Printers, Phones etc)
• Ability to self-motivate, identify issues and drive resolutions involving multiple teams
• Excellent communication and collaboration skills preferably proficient in Cantonese and English
• Strong troubleshooting skills with logical, structured problem solving ability
• Knowledge of the following technologies:
  • Microsoft Windows 11
  • Microsoft Active Directory
  • DNS, DHCP (SCCM is an advantage)
  • MS Office Suites
  • Basic understanding of network concepts (routing/VLANs/Firewalls/etc.) is an advantage
• Some experience with networking, trading room environments, and trading applications (Bloomberg, etc) would be an advantage.

Equal Opportunity Statement

We encourage applications from candidates from all backgrounds, and we welcome requests for reasonableadjustmentsduring the recruitment process to ensure that you can best demonstrate your abilities.

About Susquehanna

Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies. By uniting deep market expertise with cutting-edge technology, we excel in solving complex problems and pushing boundaries together.

What we do

We are experts in trading essentially all listed financial products and asset classes, with a focus on derivatives trading. Through market making and market taking, we handle millions of trading transactions around the world every day, providing liquidity and ensuring competitive prices for buyers and sellers. While our presence in the market is broad, our trading desks are highly specialised, allowing for a deep understanding of unique drivers of each asset class.