Driver Operations Manager

Lalamove; Hong Kong; Hybrid; MXN 900,000 - 1,500,000; Full time

Job summary

Lalamove in Mexico City is seeking a Driver Growth & Growth Manager (Marketplace Operations | Last Mile) to scale driver onboarding, retention, and engagement. You will own the strategy for how thousands of drivers join, engage, and stay on our platform—working at the intersection of Growth, Operations, Data, Product, and Leadership.

The role requires leading a high-performing Driver Operations team, building acquisition programs, designing initiatives to improve driver experience, and

Qualifications

• Experience leading Operations teams focused on Supply and Retention in ride-hailing, last-mile delivery, or marketplace businesses.
• Strong analytical mindset with data-driven decision making.
• Proven ability to build and scale processes from scratch and improve them.
• Excellent leadership and people development skills.

Responsibilities

• Define and execute Mexico's Driver Growth & Retention strategy.
• Lead a high-performing Driver Operations team, turning data into actions that move key business metrics.
• Build acquisition programs that attract the best drivers and create an outstanding onboarding experience.
• Design initiatives that improve driver engagement, loyalty, and overall experience.
• Collaborate with Sales to create tailored operational solutions for strategic corporate clients.

Job description

Driver Supply & Growth Manager [Marketplace Operations | Last Mile | Mobility]

Driver Operations

On-site

We're looking for a Driver Growth & Operations Manager (Las mile) who is obsessed with scaling, solving complex problems, and building high-impact operations.

You'll own the strategy behind how thousands of drivers join, engage, and stay on our platform—working at the intersection of Growth, Operations, Data, Product, and Leadership, while partnering directly with regional teams in Hong Kong to shape the future of our marketplace.

What you'll own

• Define and execute Mexico's Driver Growth & Retention strategy.
• Lead a high-performing Driver Operations team, turning data into actions that move key business metrics.
• Build acquisition programs that attract the best drivers and create an outstanding onboarding experience.
• Design initiatives that improve driver engagement, loyalty, and overall experience.
• Collaborate with Sales to create tailored operational solutions for strategic corporate clients.

You're probably a great fit if you...

• Have experience in ride hailing, last mile
• Love solving ambiguous, high-impact business challenges.
• Think with data and act with speed.
• Know how to inspire and develop high-performing teams.
• Enjoy building processes from scratch and continuously improving them.
• Thrive in fast-paced, ever-changing environments where execution matters.

What we're looking for

• 5+ years of experience leading Operations teams focused on Supply and Retention within the ride-hailing, last-mile delivery, and startup industries.
• Strong experience with: Supply Operations (drivers/couriers),Marketplace balance (supply-demand).
  and Operational KPIs (Fulfillment, Completion Rate, Acceptance Rate, Cancellation Rate, ETA, Utilization).
• Experience in logistics, mobility, e-commerce, or marketplace businesses is a big plus.
• Strong analytical mindset with advanced Excel skills.
• Proven people leadership experience.

If you're excited about scaling a marketplace, influencing business strategy, and creating real impact in one of the fastest-growing logistics platforms, we'd love to meet you.